topic Getting a lot of timeouts. Especially on the first request. in Speakers and Displays

Getting a lot of timeouts. Especially on the first request.

kcexn — Fri, 17 Jun 2022 05:00:40 GMT

I have recently been receiving many timeouts when asking my Google Assistant questions. The assistant hangs for a few seconds and then says "hmm there's been a glitch, try again in a few seconds."

When I try again in a few seconds it seems to work, the failed attempts don't show up in my history. Is this a common problem with Google Assistant?

I think it might be a firewall that my ISP has setup that is creating problems. Since I just recently changed providers. Anybody else had this problem? Is there a solution or do I need to contact my ISP.

Re: Getting a lot of timeouts. Especially on the first request.

IRMG — Fri, 17 Jun 2022 13:30:37 GMT

Yep. Same here

Re: Getting a lot of timeouts. Especially on the first request.

Paul5 — Sat, 18 Jun 2022 06:25:28 GMT

Hi, I have the same problem. And as yet haven't got anywhere with resolving it. I have a few google devices in my home but the only one that seems to be affected by this is my nest hub max , all the other devices work pretty well.

What device are you using @IRMG @kcexn ??

Re: Getting a lot of timeouts. Especially on the first request.

kcexn — Sat, 18 Jun 2022 09:27:39 GMT

I contacted Google support about it and they said that the buffers in my devices were very full causing lag. The short term solution is to unplug the affected device for about 1 minute and then plug them back in. This resets the devices and clears the buffers. But the buffers seem to fill back up again fairly quickly.

Seems like it might be a firmware issue.

I wonder if it has anything to do with Matter support rolling out to the Google home devices.

I also wonder if using the Google Wifi routers would be better than my TP-Link mesh routers. Or if WiFi 6 would improve things.

Re: Getting a lot of timeouts. Especially on the first request.

Jeff — Mon, 20 Jun 2022 16:09:05 GMT

Hi, everyone.

Sorry for the issues you're seeing with the Assistant and responses. That sounds like a confusing situation and frustrating. Some of you have mentioned that you're only seeing the issue on certain devices and not others. If you're seeing the issue sporadically or limited to single devices, can you let me know which devices you have, which are working well, and which ones are having issues? I know it's a bit of a hassle, but narrowing things down is the fastest way to figuring this out.

Thanks,

- Jeff

Re: Getting a lot of timeouts. Especially on the first request.

Paul5 — Mon, 20 Jun 2022 16:42:12 GMT

Hi I have 2 nest mini's and a nest hub display which all seem to work first time it really seems to be the nest hub max which I have that does this . The max is also in the living room so it gets the most use.

Re: Getting a lot of timeouts. Especially on the first request.

kcexn — Mon, 20 Jun 2022 20:22:49 GMT

For myself it is all of my devices. 2 Nest Minis and a Nest Hub 2nd Gen.

Re: Getting a lot of timeouts. Especially on the first request.

Jeff — Wed, 22 Jun 2022 16:15:17 GMT

Thanks for the updates.

I'll be happy to look into this more, but it seems to be an issue related to Assistant on the speakers or displays. I'll check with my teammates that are more specialized on that. If you want to, you might get some more traction posting in the Speakers and Displays community forum to see if users there have already identified a fix. I'll report back with what I can find myself.

Thanks,

- Jeff

Re: Getting a lot of timeouts. Especially on the first request.

kcexn — Thu, 23 Jun 2022 21:30:43 GMT

Thanks Jeff!

I'd be more than happy to share device and firmware details if your colleagues need them to try and reproduce the issue?

I did a factory reset of the devices and it seems to have improved the situation slightly. Now it reliably times out on the first 'OK Google' after a period of inactivity.

Feels like maybe an authentication issue for personalized results.

At some point I'll disable personalized results on one of the speakers and try again.

Re: Getting a lot of timeouts. Especially on the first request.

Jeff — Thu, 30 Jun 2022 15:37:33 GMT

Hi, kcexn.

You can actually send that info to our teams directly and make a quick not with your submission about the issue. Here's the process below.

Open the Google Home app .
In the top right, tap your account Feedback.
Select the device you would like to leave feedback for.
Enter your feedback. Make sure “Screenshot” and “System logs” are checked to include them in your feedback.
Tap Send

By including system logs, the engineering team will get a full look at what's happening with your device.

Thanks,

- Jeff

Re: Getting a lot of timeouts. Especially on the first request.

Muddi — Tue, 05 Jul 2022 03:59:53 GMT

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

Re: Getting a lot of timeouts. Especially on the first request.

Muddi — Wed, 06 Jul 2022 06:05:25 GMT

Hey folks,

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi