topic Re: Reopening: Google Speaker Group Consistently Disconnecting When They Include a Chromecast wit... in Speakers and Displays

Reopening: Google Speaker Group Consistently Disconnecting When They Include a Chromecast with TV

Rahul0605 — Sat, 11 Jun 2022 15:42:24 GMT

Hello,

I’m reopening this thread as the solution suggested did not help fix my issue. I did reset both the Chromecast with Google TV and my Nest Mini, and I also rebooted my router. The devices seemingly disconnect every once in a while when I play Spotify on a speaker group including all of the devices. Here is the text from the original post:

“I have three Nest Audios, one Google home mini, and a Chromecast with Google TV. I’ve been consistently running into all of the speakers disconnecting a few minutes into playback when all of these devices are playing Spotify in a Speaker Group.

The Chromecast keeps showing a “network disconnected” pop up when the music stops, so I initially assumed it was a Wi-Fi issue. I connected my Chromecast to the router using Ethernet (with an adapter and made sure Wi-Fi was turned off), and I’m still running into the audio stopping every few minutes and skipping tracks. And the Chromecast still shows the network disconnected pop up (despite being hardwired to the network).

I’ve created another speaker group without the Chromecast in it and the Spotify audio doesn’t seem to skip or stop at all. I’m kind of lost on how to go about debugging this further as I’ve tested my internet stability. Also made sure that the Chromecast with Google TV is on the latest firmware.”

Thanks!

Re: Reopening: Google Speaker Group Consistently Disconnecting When They Include a Chromecast wit...

Muddi — Fri, 17 Jun 2022 14:22:16 GMT

Hey Rahul0605,

Thanks for reaching out, and my apologies for the late response. I know how challenging it is when you're having issues playing music on speaker group with your Chromecast device. A few questions: when did the issue start? What is the current version of your devices?

Let's try these steps below that may help us fix the issue:

Move your Google Nest device within 15-20 ft. away from the router to get enough signal from your network.
Reboot your Chromecast with Google TV, and Google Nest devices and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.
If it's still the same, please reset your Chromecast with Google TV and Nest Audios to refresh all the settings on your device.

Let me know how it goes.

Cheers,

Muddi

Re: Reopening: Google Speaker Group Consistently Disconnecting When They Include a Chromecast wit...

Rahul0605 — Sat, 18 Jun 2022 20:41:18 GMT

Hey Muddi,

The issue has always persisted for me whenever I try to play Spotify on a Speaker Group (containing a combination of Chromecast and nest audio devices).
Versions:

Chromecast with Google TV-

Kernel version: 4.9.180 #1 Wed Sep 22 16:57:17 UTC 2021

Android TV OS build: QTS1.210311.036.7814738

Cast firmware: 1.56.292394

Nest Mini-

System firmware version: 279716

Cast firmware version: 1.54.279716

Nest Audio x3 (all three have the same version numbers)

System firmware version: 299498

Cast firmware version: 1.56.299498

1. Sure. The devices are all within that range and the chromecast is plugged in through Ethernet.
2. Sure, tried and no luck.

3. I’ve done this again and still see the issue.

I think the issue boils down to why is my Chromecast of all things getting “disconnected” for a few seconds when it is physically hardwired to my router? It happens simultaneously with the other devices momentarily disconnecting, but Ethernet wired network disconnecting and reconnecting hints at a potential software issue? Also, what is interesting is that I ran a Speedtest on my phone the exact moment these google devices disconnected, and I had internet connection on my phone as expected. So we could potentially rule out a router issue as well.

Thanks for the help!

Re: Reopening: Google Speaker Group Consistently Disconnecting When They Include a Chromecast wit...

Rahul0605 — Sat, 18 Jun 2022 20:43:26 GMT

If there is a way for me to collect and send client logs, I’d be happy to help with that as well. I do have an android dev environment set up on my PC.

Re: Reopening: Google Speaker Group Consistently Disconnecting When They Include a Chromecast wit...

Muddi — Wed, 22 Jun 2022 12:35:46 GMT

Hey Rahul0605,

Thanks for the quick response and we appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Reopening: Google Speaker Group Consistently Disconnecting When They Include a Chromecast wit...

Rahul0605 — Wed, 22 Jun 2022 13:37:56 GMT

Hey Muddi,

It looks like the form may be broken. I keep repeatedly getting the following error even on a few different devices + browsers: "Refresh this page and try again. Sorry, there was a problem with the form."

Thanks,

Rahul

Re: Reopening: Google Speaker Group Consistently Disconnecting When They Include a Chromecast wit...

Muddi — Thu, 23 Jun 2022 06:21:11 GMT

Hey Rahul0605,

We got an update that form should be working now. Please try again to fill it out, and let us know once done.

Cheers,

Muddi

Re: Reopening: Google Speaker Group Consistently Disconnecting When They Include a Chromecast wit...

Rahul0605 — Fri, 24 Jun 2022 15:30:25 GMT

No worries. Got it. I just submitted the form successfully. Thanks!

Re: Reopening: Google Speaker Group Consistently Disconnecting When They Include a Chromecast wit...

Mlabrador — Fri, 24 Jun 2022 19:23:20 GMT

Hi Rahul0605,

Chiming in — We got your form and thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hrs.

Best,

Nikki

Re: Reopening: Google Speaker Group Consistently Disconnecting When They Include a Chromecast wit...

Rahul0605 — Fri, 24 Jun 2022 19:24:19 GMT

Perfect, thanks!

Re: Reopening: Google Speaker Group Consistently Disconnecting When They Include a Chromecast wit...

Azarco — Fri, 24 Jun 2022 22:14:03 GMT

Hi Rahul0605,

You're welcome! If you have any updates or just a discussion topic, feel free to start a new thread in the community.

Regards,

Alex