topic Re: My minis don't know the time in Speakers and Displays

My minis don't know the time

enhompe — Wed, 09 Mar 2022 18:02:15 GMT

Hi all,

For a couple of weeks at least, my Google Home, Home Mini, and Lenovo Clock with Google assistant don't understand the question, "what time is it?". They reply, "Sorry, I don't understand". But, they do respond correctly to the question, "What time zone am I in?" by replying with the name of the city I'm in and the correct time zone for it. It also can give the weather without having to specify my location. So my devices do know where they are. They do reply with the correct time in my city, but only if I remember to include the name of my city in my time request.

Any advice on this? Thank you.

Re: My minis don't know the time

sndt1347 — Thu, 02 Jun 2022 19:07:44 GMT

I have been having the same issue! I thought it would just fix itself, but it has not. I've tried a reboot, and even a factory reboot. Still not working.

Mini not returning time or weather

sndt1347 — Thu, 02 Jun 2022 19:10:52 GMT

My google mini suddenly stopped returning the current time or the weather. When asked it only responds with "Sorry, I didn't understand." This has been going on for a month or two. I figured it would sort itself out and no it has not. I've tried to reboot it. Nothing. Even a factory reset, and still nothing.

When asked where we are it correctly returns my address.

Is this an attempt at planned obsolesce? I just want it to work. The time and the weather are two of the things I use my mini for the most!!

Re: My minis don't know the time

Princesss — Tue, 07 Jun 2022 16:00:06 GMT

Hi everyone,

Thanks for reaching out.

Sorry to hear about what's happening with your speakers. Could someone confirm if this happens only when asking time? How about when asking other commands like playing music and asking the weather?

Kindly provide the cast firmware version of your speakers so we can check further.

To check the firmware version:

Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Nest or Home device.
Open the Google Home app .
Tap the device card of the preferred speaker or display.
At the top-right, tap Settings Device information.
Under Technical information, find Cast firmware:X.XXX.XXXXX.

Best,

Princess

Re: Mini not returning time or weather

Princesss — Tue, 07 Jun 2022 18:28:41 GMT

Hi sndt1347,

Thanks for posting.

I believe that this is the same topic with the post on this thread. Let's continue to work on that post for updates.

Best,

Princess

Re: My minis don't know the time

Muddi — Sat, 11 Jun 2022 15:26:14 GMT

Hi everyone,

I just wanted to check if anyone still needs help here. Feel free to update this thread, and we're the community will be happy to assist you.

Cheers,

Muddi

Re: My minis don't know the time

sndt1347 — Mon, 13 Jun 2022 05:10:28 GMT

I'm not he OP here, but I'm having the same issue.

Time and weather return "I don't understand"
It does return my current location correctly.

My firmware is:

System firmware version: 282045

Cast Firmware: 1.56.282045

Re: My minis don't know the time

Princesss — Tue, 14 Jun 2022 08:50:39 GMT

Hi sndt1347,

Thanks for the details you've shared.

Have you already tried performing a complete reset to see if that will make any changes?

Best,

Princess

Re: My minis don't know the time

sndt1347 — Tue, 14 Jun 2022 16:14:32 GMT

Yes, I even tried a factory reset and then added the device back into my home app. Still doesn't understand the time, or the weather.

Works great for other routines, and my kitchen timer still.

Re: My minis don't know the time

Princesss — Tue, 14 Jun 2022 22:53:12 GMT

Hi sndt1347,

Thanks for respondong.

Can you provide the exact command that you are trying? Also, did you check if the device address is the location that you are in right now?

Best,

Princess

Re: My minis don't know the time

sndt1347 — Wed, 15 Jun 2022 00:11:05 GMT

Thanks for working with me on this 🙂

Command: What's the weather? || What's the weather outside?

returns Sorry I dont understand

Command Where are we?

returns my correct address

Command What's the weather {insert city name}

returns the correct weather

Command What's the current time? || what time is it?

returns Sorry I don't understand

Command What's the time in {insert city name}

returns the correct time

Re: My minis don't know the time

Princesss — Wed, 15 Jun 2022 19:31:09 GMT

Hi sndt1347,

I appreciate all the details you've shared.

We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

Re: My minis don't know the time

Princesss — Mon, 20 Jun 2022 17:54:27 GMT

Hi sndt1347,

Chiming in to check if you already filled out the form we sent you?

Let us know by responding to this post, otherwise I'll be locking the thread.

Best,

Princess

Re: My minis don't know the time

sndt1347 — Tue, 21 Jun 2022 06:42:14 GMT

Hello,

I've tried to submit the form but get an error. "Refresh this page and try again. Sorry, there was a problem with the form."

I tried it this morning, and again this evening. Is something broken?

Re: My minis don't know the time

Princesss — Tue, 21 Jun 2022 19:08:39 GMT

Hi sndt1347,

Thanks for trying. Could you please try to open the link using a different web browser and see if you can fill out the form?

Let me know how it goes.

Best,

Princess

Re: My minis don't know the time

sndt1347 — Tue, 21 Jun 2022 19:58:13 GMT

Originally tried it on Chrome yesterday. Just tried it on Chrome, as well as Edge, today and still same error.

"Refresh this page and try again. Sorry, there was a problem with the form."

Re: My minis don't know the time

Princesss — Thu, 23 Jun 2022 00:55:19 GMT

Hi sndt1347,

Sorry for the trouble. The page is now fixed as other confirmed that it is up and running.

Let me know once you have it successfully filled out.

Best,

Princess

Re: My minis don't know the time

sndt1347 — Thu, 23 Jun 2022 16:10:13 GMT

Done Thanks!!

Re: My minis don't know the time

Princesss — Thu, 23 Jun 2022 17:57:04 GMT

Hi sndt1347,

Thanks! We'll check that for you.

Best,

Princess

Re: My minis don't know the time

Princesss — Sat, 25 Jun 2022 22:24:23 GMT

Hi Andy,

We received the form you have submitted. I'll consider this post complete and will lock the thread in 24 hours. Let's continue working via email so we can assist you further.

Best,

Princess