topic Re: Google mini glitch in Speakers and Displays

Google mini glitch

Kar23 — Tue, 24 May 2022 10:35:02 GMT

On my 2 Google minis, every time I ask a question it says There was a glitch please try again in a few seconds, I’ve rebooted both and my wife and nothing fixes it , any advice ?

Re: Google mini glitch

Ashepherdson — Tue, 24 May 2022 19:48:38 GMT

How is the wifi signal at your minis location? Can you try to (temporarily) relocate them to see if it's a signal issue?

Re: Google mini glitch

Kar23 — Tue, 24 May 2022 20:48:51 GMT

Thanks for the help , The minis are very close to the router , one is in the same room as it and the other one is the the room right above it .

Re: Google mini glitch

Ashepherdson — Tue, 24 May 2022 20:51:14 GMT

Okay , do you know if ipv6 is enabled on your router? If so, please try disabling it and see if that does the trick.

Re: Google mini glitch

Kar23 — Tue, 24 May 2022 20:56:24 GMT

I’m not sure what that is but I’ll try to look into it in the morning, thanks for your reply 😀

Re: Google mini glitch

Muddi — Sat, 28 May 2022 07:18:58 GMT

Hey Kar23,

Thanks for bringing this up. I appreciate @Ashepherdson foe helping here.

My apologies for the late response. I know how hard it is not having a working device when needed. I'd love to help! Please follow these steps below that may help us fix the issue.

Make sure that your Google Home Mini is within 15-20 ft. away from the router to get enough signal from your network.
Reboot your Google Home Mini and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.
If it's still the same, reset your device. On the bottom of Home Mini, press and hold the factory reset button located below the power cord. Look for a circle etched into the base. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.

Let us know how it goes.

Cheers,

Muddi

Re: Google mini glitch

Muddi — Wed, 01 Jun 2022 05:30:20 GMT

Hey Kar23,

I just wanted to check if the troubleshooting steps shared help?

Cheers,

Muddi

Re: Google mini glitch

Muddi — Wed, 01 Jun 2022 05:30:41 GMT

Hey Kar23,

I just wanted to check if the troubleshooting steps shared help?

Cheers,

Muddi

Re: Google mini glitch

Kar23 — Wed, 01 Jun 2022 11:08:02 GMT

Hi Muddi , I’ve tried all of that before and still no luck , thanks for the advice .

Re: Google mini glitch

Muddi — Sat, 04 Jun 2022 08:44:28 GMT

Hey Kar23,

My apologies for the delays. We appreciate your efforts. To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Mini). Once done, check if your device will have the same behavior.

Keep us posted.

Cheers,

Muddi

Re: Google mini glitch

Kar23 — Sat, 04 Jun 2022 17:00:13 GMT

I’ve done that already too and same issues , thanks 😊

Re: Google mini glitch

Kar23 — Sat, 04 Jun 2022 17:01:20 GMT

I’ve tried that already, still the same results …

Re: Google mini glitch

Muddi — Thu, 09 Jun 2022 15:20:46 GMT

Hey Kar23,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Google mini glitch

Muddi — Tue, 14 Jun 2022 03:17:48 GMT

Hey Kar23,

I just wanted to check if you are able to fill out the form?

Cheers,

Muddi

Re: Google mini glitch

Kar23 — Tue, 14 Jun 2022 11:02:46 GMT

It’s keeps saying there’s a problem with the form refresh the page and try again , I’ve done it so many times it’s frustrating.

Re: Google mini glitch

Muddi — Tue, 14 Jun 2022 23:45:54 GMT

Hey Kar23,

Sorry about that. I'll go ahead and create a case manually so we can send you an email on your account associated with your community profile. By the way, please provide the current firmware version of your device.

To check which firmware version you're on, follow these steps:

Open the Google Home app .
Touch and hold your device's tile.
Tap Settings > Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX."

Keep us posted.

Cheers,

Muddi

Re: Google mini glitch

Muddi — Sat, 18 Jun 2022 00:28:36 GMT

Hey Kar23,

I just wanted to follow up on this. Please provide the firmware version of your device to further isolate the issue.

Cheers,

Muddi

Re: Google mini glitch

Kar23 — Sat, 18 Jun 2022 16:22:59 GMT

Hi Muddi ,

sorry I was away

Mini 1 Cast firmware: 1.56.282045

Nest Cast firmware: 1.56.299498

Mini 2 Cast firmware: 1.56.299498

Thank you .

Re: Google mini glitch

Muddi — Tue, 21 Jun 2022 05:28:13 GMT

Hey Kar23,

Thanks for coming back to us. Could you try to fill out the form again. If you still encounter the same issue, please try using a different browser or device.

Let me know how it goes.

Cheers,

Muddi

Re: Google mini glitch

Kar23 — Tue, 21 Jun 2022 13:42:37 GMT

I tried a different browser and it still says “ refresh this page and try again . Sorry there was a problem with the form … “