topic Re: Won’t stay connected in Speakers and Displays

Won’t stay connected

joepeck7 — Sun, 03 Apr 2022 16:17:38 GMT

Every week or so I need to completely set up my nest audio speakers again. When I try to use them it says they aren’t connected to the internet so I check the google home app and they need to be set up again. These speakers are the only thing in my house with any issue. I have several smart speakers, game consoles and smart tv which all have no issues. Only the google nest audio speakers have an issue. I know it’s not my internet connection. Does anyone know what might be going on?

Re: Won’t stay connected

Marcus1 — Wed, 04 May 2022 22:59:23 GMT

Having similar issues with no real resolution given yet. What brand of Wifi router are you using?

Re: Won’t stay connected

Jake — Fri, 20 May 2022 19:13:51 GMT

Hey all,

Sorry for the late reply, and for the trouble you are having with your speakers. I know this is not the most ideal situation. I have found a couple of articles that you can review. They help provide more troubleshooting steps that could help resolve the issue.

Best regards,
Jake

Re: Won’t stay connected

Marcus1 — Fri, 20 May 2022 19:25:42 GMT

This is related, but your articles do not provide any help. Here's a better documented summary:
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Netgear-Nighthawk-connectivity-issues-with-Nest-Audio-Speaker/m-p/139140#M25646

Re: Won’t stay connected

Jake — Thu, 23 Jun 2022 20:46:01 GMT

Hey Marcus1,

I have replied to your other post there. Since it's been a while since we heard from the OP, I am going to lock this thread to keep content fresh.

Best regards,

Jake

Re: Won’t stay connected

Muddi — Tue, 28 Jun 2022 01:20:39 GMT

Hey folks,

Chiming in to ensure everything is covered here. Just to add, have you tried setting up your Google Nest Audio on a different network to see if it will have the same behavior? If not, you can try to setup your device on a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Audio).

Keep us posted.

Cheers,

Muddi

Re: Won’t stay connected

Marcus1 — Tue, 28 Jun 2022 16:01:47 GMT

Yea, That was the first trigger that something wasn't working that should. My previous router meshed 2.4/5Ghz together and I had zero connectivity issues with it. It was an ASUS N-Router.

Re: Won’t stay connected

Muddi — Tue, 28 Jun 2022 23:55:32 GMT

Hey Marcus1,

Thanks for the update. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Won’t stay connected

Marcus1 — Tue, 28 Jun 2022 23:58:56 GMT

Form completed and submitted!

Re: Won’t stay connected

Muddi — Thu, 30 Jun 2022 10:11:38 GMT

Hey Marcus1,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

Cheers,

Muddi