topic Re: Google Home asking to link a radio account in Speakers and Displays

Google Home asking to link a radio account

DaveH1 — Tue, 28 Jun 2022 12:36:17 GMT

When I ask Google Home to 'Play Planet Rock' it responds asking me to link my Planet Rock account before it can play it.

I do not have a Planet Rock account and it used to work, for years.

Re: Google Home asking to link a radio account

Jtmetalking — Wed, 29 Jun 2022 06:33:55 GMT

Hi I have this problem. Until Google fix it just say 'ok Google play planetrock on tunein' . You'll get a short tunein' message then planetrock plays. You have to do this each time you want to play.

Regards JT

Re: Google Home asking to link a radio account

DaveH1 — Wed, 29 Jun 2022 12:09:23 GMT

Thanks, useful as a workaround, would like to know how to fix it properly so I can add it back into a routine!

Re: Google Home asking to link a radio account

Jake — Tue, 05 Jul 2022 18:43:24 GMT

Hey DaveH1,

Sorry for the late reply, and for the trouble you are having. I wanted to jump in and provide you with an article I found with more details. Please let me know if that helps, or if you have any questions from here.

Best regards,

Jake

Re: Google Home asking to link a radio account

DaveH1 — Wed, 06 Jul 2022 21:44:24 GMT

Thanks, I’ve had a look and I don’t have a radio option under media…

Re: Google Home asking to link a radio account

Jake — Thu, 07 Jul 2022 18:49:06 GMT

Hey DaveH1,

I am sorry to hear you are not seeing the radio option. Do you mind me asking if you try to use another radio service, does that work? Please let me know, as I would like to look further into the issue for you.

Best regards,

Jake

Re: Google Home asking to link a radio account

Azarco — Sun, 10 Jul 2022 20:51:58 GMT

Hey DaveH1,

We wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,

Alex

Re: Google Home asking to link a radio account

DaveH1 — Mon, 11 Jul 2022 09:19:52 GMT

Hi, I have a work around but I would like to get back to playing the radio in routines etc, any help would be appreciated, thanks.

Dave

Re: Google Home asking to link a radio account

Jake — Tue, 12 Jul 2022 18:12:51 GMT

Hey DaveH1,

I wanted to check in with you. I am showing our Team is looking into a known bug with radio stations at this time. I understand this is not the most ideal answer, and I will check back in with our Team once more details are released. Please let me know if you have any questions from here, as I would be happy to help.

Best regards,

Jake

Re: Google Home asking to link a radio account

Jake — Fri, 15 Jul 2022 17:41:40 GMT

Hey DaveH1,

I wanted to follow up with you. I am showing our Team is still looking into the issue at this time. I will be sure to provide more details once obtained. Please let me know if you have any questions from here, as I would be happy to take a closer look.

Best regards,

Jake

Re: Google Home asking to link a radio account

Azarco — Sat, 16 Jul 2022 19:01:16 GMT

Hey DaveH1,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cheers,

Alex