topic Re: Google home mini in Speakers and Displays

Google home mini

Davehair1989 — Mon, 13 Sep 2021 18:37:01 GMT

So I have a home mini and hive heating and hive active plugs. I can switch on/ off the devices with the Google app on my phone but unable to ask the home mini to switch on/ off devices as it says "it looks like that is not set up yet" confused so I am

Re: Google home mini

GothamNY — Tue, 14 Sep 2021 16:14:42 GMT

Hey Davehair1989, have you assigned the devices to rooms? For voice commands to work the device needs to be assigned a room, not just linked to the account.

Re: Google home mini

frances — Fri, 17 Sep 2021 23:10:25 GMT

Hi All,

First, thank you GothamNY for helping on this post, I appreciate it.

Hello Davehair1989, thanks for your post. Just wanted to check in, have you tried GothamNY's advice? Let's check that your devices are set up in the Google Home App and assigned to rooms so that they can respond to commands. Please let me know if you have any other questions or concerns, we'd be more than happy to help.

Re: Google home mini

Davehair1989 — Sun, 19 Sep 2021 15:55:30 GMT

Sorry for the delay and thank you for your reply, so I have a hive plug linked to my living room which I have named tall lamp and my home mini is unable to turn it on/off "hive unavailable" "not set up yet" and "don't understand" are the responses

Re: Google home mini

frances — Mon, 20 Sep 2021 17:49:57 GMT

Hi Davehair1989,

No worries, thank you for your reply back! I am sorry to hear that you are experiencing issues with your Google Assistant and smart socket/plug not working.

As the smart socket/plug is not our product, I am unable to troubleshoot that item, and I recommend you reaching out to the manufacturer.

You can also reach out to the Google Assistant Help Community Forum as your question is more related to the Google Assistant than the actual Google Nest Mini device itself. A specialist there should be able to look into this issue and help you.

Please let me know if you have any other questions or concerns. Thanks.

Re: Google home mini

frances — Tue, 21 Sep 2021 18:18:08 GMT

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.