topic Re: One solid light on smart speaker in Speakers and Displays

One solid light on smart speaker

jrgreenman — Tue, 21 Jun 2022 01:03:20 GMT

I have some Sony smart speakers that work with Google and, from time to time, all of the speakers in the house will display one solid light at the same time.

I checked this article: https://support.google.com/googlenest/answer/7073219?hl=en

...but it doesn't indicate what ONE solid light means.

Anyone have any idea??

Re: One solid light on smart speaker

Muddi — Sat, 25 Jun 2022 06:58:02 GMT

Hey jrgreenman,

Thanks for reaching out. I know how it feels when you're having issues with your device. To confirm, do you have a Google Home/Nest device? What is the specific Google Home/Nest device you have? Also, please share the steps that you've done.

Cheers,

Muddi

Re: One solid light on smart speaker

jrgreenman — Sat, 25 Jun 2022 13:51:17 GMT

Thanks for the reply, Muddi,

I have a Sony Smart Speaker LF-S50G with Google Assistant Built in (I have 3, actually). There aren't really any steps I'm taking. It's that sometimes (rarely and seemingly randomly) ALL three speakers will show one, solid LED.

I wonder if it means there's a reminder on my phone or something, but really have no idea. And neither does Sony. 🙂

Thanks for any perspective you can offer.

Re: One solid light on smart speaker

Azarco — Tue, 28 Jun 2022 19:17:18 GMT

Hey jrgreenman,

Thanks for the picture. Try asking your device" What's up". While we love to help, we can only assist technical help with Google Home or Google Nest speakers and displays. You can contact Sony support to assist you in resetting your speaker.

Best,

Alex

Re: One solid light on smart speaker

jrgreenman — Thu, 30 Jun 2022 02:26:28 GMT

Oh, sorry Alex. I though this was a community to ask about Google Assistant regardless of which device it was running on. I've been in touch with Sony and they tell me it's not something specific to their smart speaker. It's something that Google Assistant is doing, and they don't know what it means either.

Thanks anyway.

Re: One solid light on smart speaker

Princesss — Thu, 30 Jun 2022 19:18:36 GMT

Hi jrgreenman,

You're welcome. It would be very best to contact Sony so they can assist you step by step with resetting your speakers. There might be also some settings on their end that you need to configure so it's best to have a guidance from their team.

Best,

Princess

Re: One solid light on smart speaker

Princesss — Mon, 04 Jul 2022 19:55:18 GMT

Hi jrgreenman,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: One solid light on smart speaker

jrgreenman — Mon, 04 Jul 2022 20:49:07 GMT

Thanks. Saw the reply. Please feel free to lock the thread.

Re: One solid light on smart speaker

Princesss — Tue, 05 Jul 2022 18:44:26 GMT

Hi jrgreenman,

Thanks for responding.

Feel free to start a new thread if you need any assistance with your Google Nest speakers and we'd be happy to help.

Best,

Princess