topic Re: How do I stop my Home Mini from disconnecting from Bluetooth in Speakers and Displays

How do I stop my Home Mini from disconnecting from Bluetooth

Rdianco — Thu, 26 Aug 2021 18:03:44 GMT

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Bluetooth disconnects randomly throughout the day and disconnects instantly if I try to reconnect. Occasionally it'll "connect" but won't play any audio, sometimes when I pair it just "thinks" until I restart it. Been having the issue for years but recently it's every single day.

When it happens I turn Bluetooth off and on, restart both my PC and home, forget pairs and re-pair, and finally factory reset. But I don't think any of that actually helps since I do it 10 times over just praying that'll work this time (it's not working at all now).

At this point I only use it as a Bluetooth speaker so it's pretty frustrating that it can't do the one thing I ask, I feel like I spend more time trying to get it to work than actually using it

Re: How do I stop my Home Mini from disconnecting from Bluetooth

Rdianco — Thu, 26 Aug 2021 18:04:27 GMT

Hi pJeff,

Thank you for reaching out. I appreciate you taking the time to try some troubleshooting steps on all of your devices. I understand your concern of your Google Nest Mini's Bluetooth disconnecting, it is a frustrating issue. I would be more than happy to help.

I will reach out to you via private messaging so that we can continue working on the next steps. This will be sent to the email address associated with your community profile. For future reference, your Case ID is: 5-0335000030889.

- From Frances (Community Specialist)

Re: How do I stop my Home Mini from disconnecting from Bluetooth

Cahal — Wed, 01 Sep 2021 20:58:15 GMT

Hi there - I have the exact same issue with my google nest speaker. I have to reconnect many times throughout the day. I'd love to know how to fix it.

Re: How do I stop my Home Mini from disconnecting from Bluetooth

hugo3 — Fri, 17 Sep 2021 19:44:21 GMT

Hello, I have the same problem with the new nest mini speaker, but that only happens when using my laptop. I would like to know if there is any solution.

Re: How do I stop my Home Mini from disconnecting from Bluetooth

ai — Sat, 18 Sep 2021 02:41:57 GMT

Hey pJeff, Cahal, and hugo3,

Thank you for your patience with us! We've created a case for each of you regarding your speaker issue to send to our support team. Be on the lookout for an email from us in your inbox soon.
Much obliged,
Ai

Re: How do I stop my Home Mini from disconnecting from Bluetooth

Ron — Sat, 25 Sep 2021 15:15:32 GMT

The problem is there when I use my iPhone to the NestMini. It sounds very good until it disconnects @random. Sometimes it will play for 4 or 6 hours and sometimes it plays for 2 minutes and then it's disconnected... Google knows for over a year that this 'bug' is present. When will you repair this? We paid money for this speaker, so i expect that it works oké...

Re: How do I stop my Home Mini from disconnecting from Bluetooth

frances — Wed, 29 Sep 2021 22:34:59 GMT

Hi Ron,

Thanks for your comments. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 7-7215000031288.

Re: How do I stop my Home Mini from disconnecting from Bluetooth

frances — Mon, 04 Oct 2021 18:35:46 GMT

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.