topic Re: Audio latency in Speakers and Displays

Audio latency

PinYoda — Thu, 16 Sep 2021 00:27:33 GMT

I've bought two nest audio's for use with my tv and the latency is terrible, they may "not be intended for video output" but there was nothing claiming that when I first bought it a year ago. And though you know people bought it for that reason, you've done nothing to fix the issue since launch. I want my money back, because you clearly aren't trying to fix the problem

Re: Audio latency

Ashepherdson — Thu, 16 Sep 2021 00:32:16 GMT

Have you tried adjusting the audio latency on your tv ? Even with my surround sound system I had to tweak to get it just right ...every tv..every device will add a layer.

Re: Audio latency

Mobi — Fri, 17 Sep 2021 14:20:34 GMT

Same here, i bought 2 nest audio for use with tv also. The late cy is more than 1s. It is crazy.. Totally wasted my money to buy 2

Re: Audio latency

frances — Tue, 21 Sep 2021 19:36:12 GMT

Hi All,

First, thank you Ashepherdson for the help! I appreciate it.

Hello PinYoda and Mobi, thanks for reaching out. I am sorry to hear that you two are having a negative experience with your speakers.

If you are trying to reach support, I recommend you both filling out this Google Nest Support Contact Form. The support team will be able to look into this issue, file a case for you, and discuss the next steps with you.

Thanks for your patience. Please let me know if you have any other questions or concerns.

Re: Audio latency

frances — Wed, 22 Sep 2021 15:56:17 GMT

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.