topic Re: No access to Menu. Swipe left, curated art only. in Speakers and Displays

No access to Menu. Swipe left, curated art only.

hrd2hdl — Tue, 07 Jun 2022 02:52:20 GMT

When I swipe left, it leads me to Curated Art only. I can’t access the menu.
Did Factory reset, same issue

Re: No access to Menu. Swipe left, curated art only.

Coumtri — Tue, 07 Jun 2022 22:49:29 GMT

Same problem on nest display since june 7 2022. Only photo frame is available

Re: No access to Menu. Swipe left, curated art only.

Princesss — Mon, 13 Jun 2022 20:00:01 GMT

Hi everyone,

Thanks for visiting the Community.

Could someone send a photo of the exact display you're getting? Also, kindly provide the cast firmware version of your Google Nest display so we can check what's causing this to happen.

To check the firmware version:

Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Nest or Home device.
Open the Google Home app .
Tap the device card of the preferred speaker or display.
At the top-right, tap Settings Device information.
Under Technical information, find Cast firmware:X.XXX.XXXXX.

Keep us posted.

Best,

Princess

Re: No access to Menu. Swipe left, curated art only.

Princesss — Thu, 16 Jun 2022 20:45:53 GMT

Hi everyone,

Chiming in to check if anyone still needs help with this? Feel free to update this thread with more info as possible so others can also lend a hand.

Best,

Princess

Re: No access to Menu. Swipe left, curated art only.

Robyn6045 — Fri, 17 Jun 2022 09:02:05 GMT

I have the same problem

Re: No access to Menu. Swipe left, curated art only.

Princesss — Tue, 21 Jun 2022 21:09:41 GMT

Hi Robyn6045,

Thanks for responding.

If reset has been done, kindly provide the cast firmware version of your Google Nest display so we can check further?

To check the firmware version:

Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Nest or Home device.
Open the Google Home app .
Tap the device card of the preferred speaker or display.
At the top-right, tap Settings Device information.
Under Technical information, find Cast firmware:X.XXX.XXXXX.

Keep us posted.

Best,

Princess

Re: No access to Menu. Swipe left, curated art only.

Azarco — Fri, 24 Jun 2022 22:16:24 GMT

Hey Robyn6045,

How's it going with your Google Nest device? We'll be waiting for your information.

Thanks,

Alex

Re: No access to Menu. Swipe left, curated art only.

Princesss — Sat, 25 Jun 2022 22:19:43 GMT

Hi Robyn6045,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess

Re: No access to Menu. Swipe left, curated art only.

RevMo — Sun, 26 Jun 2022 01:05:01 GMT

Hi princess, I just set up a new nest hub and am having the same issue. Cast firmware is 1.56.290464

Re: No access to Menu. Swipe left, curated art only.

Princesss — Tue, 28 Jun 2022 17:04:50 GMT

Hi RevMo,

Sorry to hear about that. May we know what country are you located at? Also, have you tried resetting the Google Nest display to see if that would make any changes on its behavior?

Best,

Princess

Re: No access to Menu. Swipe left, curated art only.

Princesss — Fri, 01 Jul 2022 18:37:09 GMT

Hi RevMo,

We just want to check if you have seen our response on the previous post? Let me know if you have any questions, otherwise we'll be locking the thread.

Best,

Princess

Re: No access to Menu. Swipe left, curated art only.

Azarco — Sat, 02 Jul 2022 19:50:34 GMT

Hey folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Regards,

Alex