topic Re: Google Hub Max frequently stops displaying a nest indoor cam in Speakers and Displays

Google Hub Max frequently stops displaying a nest indoor cam

Keebs — Fri, 01 Apr 2022 13:41:18 GMT

Our Hub frequently says one of our nest cams is offline. However, we can view the nest cam on our iPhone app, so it’s not truly offline. It’s one specific camera, of the 4 nest cams we have, it does it with just 1 of them.
How do I troubleshoot this?

Re: Google Hub Max frequently stops displaying a nest indoor cam

Jake — Tue, 10 May 2022 18:29:25 GMT

Hey Keebs,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Google Hub Max frequently stops displaying a nest indoor cam

Jake — Fri, 13 May 2022 18:14:00 GMT

Hey Keebs,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Google Hub Max frequently stops displaying a nest indoor cam

Jake — Wed, 18 May 2022 20:35:11 GMT

Hey Keebs,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Google Hub Max frequently stops displaying a nest indoor cam

Keebs — Wed, 18 May 2022 20:50:30 GMT

Hi Jake!

Sorry for the delay in responding. Life with kids is hectic lol. I am still having the issue. The camera just keeps dropping off the hub but we can see it in our app.

Re: Google Hub Max frequently stops displaying a nest indoor cam

Jake — Thu, 09 Jun 2022 22:51:21 GMT

Hey Keebs,

Apologies for the delay on my side. Sorry to hear you are still running into the issue as well. Do you mind me asking if you are trying to view the event history? If so, I did find a helpful article with some troubleshooting steps. Please let me know if that helps or if the issue is still present.

Best regards,

Jake

Re: Google Hub Max frequently stops displaying a nest indoor cam

Jake — Tue, 14 Jun 2022 17:47:22 GMT

Hey Keebs,

I wanted to follow up with you again, and check to see if the article was of any help. Let me know if you have any questions from here, as I would be happy to take a closer look.

Best regards,

Jake

Re: Google Hub Max frequently stops displaying a nest indoor cam

Keebs — Tue, 14 Jun 2022 18:00:27 GMT

Hi!

the article wasn’t helpful unfortunately. We are viewing the live feed. It’s happening so much now.

Re: Google Hub Max frequently stops displaying a nest indoor cam

Jake — Fri, 01 Jul 2022 17:54:04 GMT

Hey Keebs,

Sorry for the late reply, and to hear the article was not of any help. Do you mind me asking if you run into any trouble with the live feed when using another device? Please let me know, as I would be happy to look into this further for you.

Best regards,

Jake

Re: Google Hub Max frequently stops displaying a nest indoor cam

Keebs — Fri, 01 Jul 2022 18:46:16 GMT

Hi Jake!
We don’t run into the issue on our phones or tablets.

Re: Google Hub Max frequently stops displaying a nest indoor cam

Jake — Tue, 05 Jul 2022 17:30:39 GMT

Hey Keebs,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

Re: Google Hub Max frequently stops displaying a nest indoor cam

Jake — Fri, 08 Jul 2022 17:16:48 GMT

Hey Keebs,

I wanted to check in, and ensure you are in contact with our Team. Please let me know if you are having any trouble seeing the email, as I would be happy to review.

Best regards,

Jake

Re: Google Hub Max frequently stops displaying a nest indoor cam

Keebs — Fri, 08 Jul 2022 17:43:02 GMT

Hi Jake!

I haven’t heard from them as of yet. I did submit the form as you said, on Tuesday. So should hear from them soon!

Re: Google Hub Max frequently stops displaying a nest indoor cam

Jake — Mon, 11 Jul 2022 17:39:35 GMT

Hey Keebs,

I am showing a case has been created for you, and you should have an email from our Team at this time. Please let me know if you have any trouble seeing that, as I would be happy to review.

Best regards,

Jake

Re: Google Hub Max frequently stops displaying a nest indoor cam

Jake — Thu, 14 Jul 2022 17:36:07 GMT

Hey Keebs,

I wanted to check in with you, and ensure you are in contact with our Team. Please let me know if you have any trouble seeing that, or have any questions from here.

Best regards,

Jake

Re: Google Hub Max frequently stops displaying a nest indoor cam

Keebs — Thu, 14 Jul 2022 17:53:27 GMT

I still have yet to hear from them. How would they be contacting me? I’ve been keeping an eye on my gmail account but have not received any communication.

Re: Google Hub Max frequently stops displaying a nest indoor cam

Jake — Thu, 14 Jul 2022 20:39:21 GMT

Hey Keebs,

I am sorry to hear you have not heard from our Team. I will check in, and ensure they are in contact with you from here. Please be on the lookout for an email from them over the next 24 hours. Let me know if you have any questions from here.

Best regards,

Jake

Re: Google Hub Max frequently stops displaying a nest indoor cam

Keebs — Tue, 19 Jul 2022 12:33:14 GMT

Hello Jake,

I still have not received any communication to assist me.

Re: Google Hub Max frequently stops displaying a nest indoor cam

Jake — Fri, 22 Jul 2022 17:46:09 GMT

Hey Keebs,

I am sorry to hear you have still not seen the email. I am showing your case number is 2-5535000032372. Do you mind me asking if you are able to do a search through your email for that number? I would recommend double-checking your spam/junk folder, as it may have gone there.

Best regards,

Jake

Re: Google Hub Max frequently stops displaying a nest indoor cam

Jake — Mon, 25 Jul 2022 18:31:54 GMT

Hey Keebs,

I wanted to check in with you, and ensure you are seeing the email at this time. If you are still having trouble seeing that, I would recommend contacting support and giving them your case number. They would be able to further review, and ensure you are being helped. Please let me know if you have any questions from here as well.

Best regards,

Jake