topic Re: Choppy sound from a paired speaker in Speakers and Displays

Choppy sound from a paired speaker

neorodz37 — Sat, 09 Jul 2022 02:26:34 GMT

I have two Nest Mini speakers paired. When connected to my iPhone 12 via Bluetooth they work perfectly, no delays, great stereo sound. Yet, when I connect them to my Mac Studio (MacOS Monterrey), they play well for a couple of minutes and then the right speaker starts to give choppy audio ... always!!! This happens regardless of streaming internet music or playing it directly from my Mac hard drive. All the devices are in the same room, including the router (speed 200Mb+). I have read several postings on similar issues but multiple attempts to correct this problem have not been successful. Any suggestions? Thanks.

Re: Choppy sound from a paired speaker

Azarco — Tue, 12 Jul 2022 18:55:55 GMT

Hey neorodz37,

Thanks for reaching out.

Have you tried pairing another Bluetooth speaker to your Mac Studio to see if you'll get the same result? Could you try saying "Ok Google, clear all paired devices" Also, check for possible nearby interference sources like other Bluetooth devices, high voltage appliances, or devices connected to a 2.4 GHz Wi-Fi network. If possible, place both devices in the same room.

Best,

Alex

Re: Choppy sound from a paired speaker

neorodz37 — Thu, 14 Jul 2022 16:53:11 GMT

Hi. Thanks for the input. Yes, I tried different bluetooth speakers (Echo dot, OontZ Angle) and the problem remains; same results. I have separated the speakers from other equipment, creating distance, the problem persists. I have disconnected all other Bluetooth devices, including keyboard and mouse, leaving only the paired speakers, and for a little while the music plays stereo and shortly after, the right speaker starts to skip; choppy sound. I have tried different player apps, like VLC, Music, MPlayer, QuickTime; it makes no difference. Now, through experimentation, only one thing has worked so far. If I use VLC, and instead of letting it used the set computer audio out I select the paired speakers as the renderer under the Playback menu, it will work well and consistently all the time regardless of how many bluetooth devices are connected: very decent stereo sound, no skips. So far, no other solutions.

Re: Choppy sound from a paired speaker

Princesss — Thu, 14 Jul 2022 17:33:05 GMT

Hi neorodz37,

Thanks for all the details you've shared. You might want to check these settings to see if it will work.

How to correct group playback delay

Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
Cast music to the group that's playing out of sync.
Stand between the out of sync speakers (or as close to in between as you can) and adjust their volume levels so you hear them both playing at about the same level.
Open the Google Home app .
Touch and hold your device's tile.
Tap Settings Audio Group delay correction.
Move the slider to the left or right until the audio sound in sync.

Note: For many devices, the inherent delay is extremely short, so group playback will be in sync without any additional adjustments. Do not adjust the group delay correction unless you notice a consistent, significant delay. The group delay correction setting only affects group playback. This setting will have no effect when casting to a single speaker or TV. A device’s group delay correction setting will be applied to all the groups that the device is a part of. If you connect a Chromecast or Chromecast Audio to another speaker or TV, the previous group delay correction setting might be incorrect. Make sure to reset it to "0" delay again and listen to see if additional correction is required.

Best,

Princess

Re: Choppy sound from a paired speaker

Azarco — Sat, 16 Jul 2022 19:21:42 GMT

Hey neorodz37,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Cheers,

Alex

Re: Choppy sound from a paired speaker

Azarco — Sun, 17 Jul 2022 19:47:43 GMT

Hey neorodz37,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex

Re: Choppy sound from a paired speaker

neorodz37 — Sun, 17 Jul 2022 20:33:07 GMT

NO. that didn't make a difference.

Re: Choppy sound from a paired speaker

neorodz37 — Sun, 17 Jul 2022 20:40:38 GMT

Unchecking the option "Allow Handoff between this Mac and your iCloud devices", as suggested in other forums, also, makes no difference.

Re: Choppy sound from a paired speaker

Azarco — Mon, 18 Jul 2022 18:39:58 GMT

Hey neorodz37,

That certainly hasn't been easy for you, have you tried resetting your Nest Mini speakers?

Best,

Alex

Re: Choppy sound from a paired speaker

Princesss — Thu, 21 Jul 2022 18:54:10 GMT

Hi there,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Choppy sound from a paired speaker

neorodz37 — Fri, 22 Jul 2022 12:40:53 GMT

I’ve been away this week; will try again tomorrow when I’m back, but I have turned on/off everything, paired/unpaired all Bluetooth devices, including separating/unpairing the speakers and no resolution.

Re: Choppy sound from a paired speaker

Princesss — Fri, 22 Jul 2022 18:08:44 GMT

Hi neorodz37,

I appreciate your efforts on doing the steps. Let us know once you're done with resetting the Google Nest speaker so we can check what would be the next steps to try.

Keep us posted.

Best,

Princess

Re: Choppy sound from a paired speaker

neorodz37 — Mon, 25 Jul 2022 04:01:39 GMT

HI. I have attempted the following multiple times: turned computer and all devices on & off, resetting speakers, paired/unpaired devices including speakers, separate speakers back and forth (to mono to stereo), start the pairing process with left speaker, then with right speaker; etc. I was able to get decent sound for about 10 minutes one time, then back to choppy sound; delaying a speaker does nothing. The only player that works consistently (no choppy sound) is VLC and only when using the paired speakers as the renderer.

Re: Choppy sound from a paired speaker

Princesss — Tue, 26 Jul 2022 00:04:04 GMT

Hi neorodz37,

Thanks for trying the steps. Could we please try to work on one Google Nest speaker and connect it on your phone? Try to play media like music, radio, podcast and news to see if you will also get the same results.

Lastly, can you please list down all the speakers that you're trying to pair with so we can check further?

Keep me posted.

Best,

Princess

Re: Choppy sound from a paired speaker

Princesss — Fri, 29 Jul 2022 03:08:47 GMT

Hi neorodz37,

Chiming in-- have you already tried the suggested steps above? Let us know if you're done with the steps, otherwise we'll be locking the thread.

Best,

Princess

Re: Choppy sound from a paired speaker

Princesss — Sat, 30 Jul 2022 03:12:13 GMT

Hi neorodz37,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess

Re: Choppy sound from a paired speaker

neorodz37 — Sat, 30 Jul 2022 13:26:39 GMT

Hi:

I have been away from home this week and not returning for another week; no access to my home computer. Since I have tried all the suggestions posted here thus far and other things on my own as described in my entries, you can close it as none have resolved the problem and not sure anybody would have any additional suggestions. Thanks.

Re: Choppy sound from a paired speaker

Azarco — Sat, 30 Jul 2022 20:22:19 GMT

Hey neorodz37,

We understand! You can send feedback on your device or on the Google Home app by saying, "Hey Google, send feedback," or by following the steps on this link. Once you're available and still need help with your Google Nest devices, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex