topic Re: my google nest got a black stripe on the left in Speakers and Displays

my google nest got a black stripe on the left

nim_1111 — Sat, 16 Jul 2022 10:05:28 GMT

factory reset wont help! Please also see attached images for “About Device”

Re: my google nest got a black stripe on the left

Azarco — Sun, 17 Jul 2022 20:30:56 GMT

Hey im_1111,

That certainly hasn't been easy for you — let me help you out.

When did it start happening? Was the device dropped or knocked over? Is your device still working?

Could you provide us the cast firmware and software version of your Google Nest Hub? Also, where and when did you purchase it?

Keep us posted!

Best,

Alex

Re: my google nest got a black stripe on the left

Azarco — Wed, 20 Jul 2022 20:57:21 GMT

Hey nim_1111,

How's it going with your Nest Hub? Let us know if you still need our help.

Thanks,

Alex

Re: my google nest got a black stripe on the left

nim_1111 — Thu, 21 Jul 2022 00:29:42 GMT

hi Alex,

i didn’t drop it, it is still working except for that black stripe. I also saw two similar post here in this community people got the same issue so i think this can be software or firmware issue. I am mainly using the clock function, it looks bad with the stripe. I don’t remember when it started happening, i sent out this ticket once i noticed it cannot be fixed by rebooting or even factory reset, but i noticed the issue longer before. At first I thought just some app crashed.

Re: my google nest got a black stripe on the left

Muddi — Thu, 21 Jul 2022 04:18:25 GMT

Hey nim_1111,

Chiming in to make sure everything is covered. Could you tell us when and where did you purchase your device?

Cheers,

Muddi

Re: my google nest got a black stripe on the left

nim_1111 — Thu, 21 Jul 2022 04:36:18 GMT

its a christmas gift from a colleague who bought it in United State around two years ago:

Due to the black strip blocking part of the display, the following info i got from the device “about device” page, all missing some leading characters:

———

EVICE NAME
lestHubC2FF
JOHSIA VERSION
20211109.1.3166240
DFTWARE VERSION
5.1.15.450549110
AST FIRMWARE VERSION

60.305621
ADDRESS
lot connected

Re: my google nest got a black stripe on the left

Muddi — Thu, 21 Jul 2022 23:41:52 GMT

Hi nim_1111,

I appreciate all the information that you've sent. After looking into these reports, the team found out that this is more of a hardware issue on the device. Since your device was purchased 2 yrs ago, I'm afraid we will not be able to replace it. Please visit this link for more information about Google's limited warranty.

For more questions and clarification about your device warranty please reach out to us to get immediate support at this link: https://bit.ly/3adTfGB

Cheers,

Muddi

Re: my google nest got a black stripe on the left

Jake — Mon, 25 Jul 2022 19:09:37 GMT

Hey nim_1111,

I wanted to check in and see if you managed to see Muddi's post. Please let me know if you have any questions from here. I would be happy to assist, and ensure you are good to go.

Best regards,
Jake

Re: my google nest got a black stripe on the left

Jake — Tue, 26 Jul 2022 18:32:06 GMT

Hey nim_1111,

I wanted to check in, and make sure everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: my google nest got a black stripe on the left

nim_1111 — Wed, 27 Jul 2022 16:08:44 GMT

i have read Muddi’s post, and i wish you would read it too…. according to the post, it would not work probably anymore as it’s already broken. u could close this ticket.

Re: my google nest got a black stripe on the left

Jake — Wed, 27 Jul 2022 19:38:27 GMT

Hey nim_1111,

I am sorry that this was not the answer you were looking for. Per your request, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post.

Best regards,

Jake