topic Re: Says needs to be activated in Speakers and Displays

Says needs to be activated

MarkE — Fri, 01 Jul 2022 14:21:29 GMT

Nest audio says needs activation before set up

Re: Says needs to be activated

David_K — Sun, 03 Jul 2022 14:06:49 GMT

Duplicate:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Device-Utility-app/m-p/193750

Re: Says needs to be activated

MarkE — Mon, 04 Jul 2022 10:49:29 GMT

To set it up, just use a device besides a pixel phone. Simple as that.

Re: Says needs to be activated

Jake — Tue, 05 Jul 2022 18:03:49 GMT

Hey MarkE,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Thanks so much for the help davidking.

Best regards,
Jake

Re: Says needs to be activated

Eanderson753 — Fri, 08 Jul 2022 15:27:50 GMT

Really??? All I have is a pixel phone, wtf

Re: Says needs to be activated

Jake — Tue, 12 Jul 2022 17:44:04 GMT

Hey Eanderson753,

I wanted to follow up with you, and see if I could be of any help with your issue. Do you mind providing more details on your exact issue, so I can review further? Please let me know, as I would be happy to assist.

Best regards,

Jake

Re: Says needs to be activated

Eanderson753 — Tue, 12 Jul 2022 17:52:20 GMT

Hey. Yeah, I need to be able to use my Pixel 4a to setup Nest Audio

Re: Says needs to be activated

Jake — Wed, 13 Jul 2022 17:34:50 GMT

Hey Eanderson753,

I am sorry that you are not able to set up the device using your Pixel. I know this is not an ideal situation. I have sent the details over to our Team, as we are always looking to improve our products. At this time, do you mind me asking if you have another device you can use to finish the setup? Please let me know, as I would be happy to help out.

Best regards,

Jake

Re: Says needs to be activated

bpod27 — Wed, 13 Jul 2022 17:41:06 GMT

Same issue, pixel phone. Why do I need a separate utility to fix this

Re: Says needs to be activated

Eanderson753 — Wed, 13 Jul 2022 18:27:20 GMT

No, my wife and I both have Pixels. Hopefully an actual workaround can be developed while Sonos lawsuit plays out

Re: Says needs to be activated

Jake — Fri, 15 Jul 2022 18:31:00 GMT

Hey all,

I understand having to use a different device for setup is never ideal. Our Team is looking into the issue, and I will be sure to provide more details once those have been released.

Best regards,

Jake

Re: Says needs to be activated

bpod27 — Mon, 18 Jul 2022 16:59:40 GMT

Called in, Apparently the utility is no longer available, which contradicts the existing guidance.

There is no known solution other than using a non-Pixel phone. Leaves a bad taste in my mouth as I shop for a new pixel

Re: Says needs to be activated

Jake — Thu, 21 Jul 2022 19:44:10 GMT

Hey bpod27,

I am sorry for any frustration you may be running into. I know this is not ideal. I am glad you were able to get further information from our Team. Please let me know if you have any other questions from here, as I would be happy to review.

Best regards,

Jake

Re: Says needs to be activated

Jake — Tue, 26 Jul 2022 19:12:24 GMT

Hey all,

I wanted to check back in with you. Let me know if you are still having trouble setting up the device, as I will be locking the thread soon to keep content fresh.

Best regards,

Jake

Re: Says needs to be activated

Eanderson753 — Tue, 26 Jul 2022 19:20:42 GMT

Yeah, any word on when a fix will be available?

Re: Says needs to be activated

Sue_sd — Thu, 28 Jul 2022 02:04:35 GMT

Seriously. I have a Pixel. So can't install a Google device using a Google device?? Wth.

Any suggestions?

Re: Says needs to be activated

Princesss — Thu, 28 Jul 2022 02:20:24 GMT

Hi everyone,

We're sorry for the trouble that this has caused you. Our team is already aware of this and we have posted an official thread regarding this discussion.

Feel free to add your comments and responses to this thread.

Best,

Princess

Re: Says needs to be activated

Nexus6 — Fri, 29 Jul 2022 23:57:30 GMT

my whole family has Pixels, Should I charge my Nexus??

Re: Says needs to be activated

Princesss — Sat, 30 Jul 2022 01:12:36 GMT

Hi Nexus6,

If you have any device that is running Android 8.0 or later, that should work.

Best,
Princess

Re: Says needs to be activated

Princesss — Tue, 02 Aug 2022 00:18:39 GMT

Hi Nexus6,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess