topic Re: Device removed from home in Speakers and Displays

Device removed from home

Candyperez_29 — Thu, 14 Jul 2022 08:03:29 GMT

Hi,

I have a couple of devices in my home, I keep getting notifications that a device was removed by my partners email address. He had been with me while I’ve watched this occur. Not sure if this is a glitch or security issue? Even though we changed all passwords and setup 2 step authentication.

any and all help is appreciated please

It’s pretty frustrating that something is accessing our emails somehow and removing the device for no apparent reason.

Re: Device removed from home

Tin2003white — Thu, 14 Jul 2022 19:00:03 GMT

Same problem here, deleted five devices. I talked to someone at Google last night about it. I was told it was something related to an update Google was running and would be fixed shortly. Well, 18 hours later it’s still not working. Hopefully someone will offer you some help that might work for my situation as well.

Re: Device removed from home

Azarco — Mon, 18 Jul 2022 20:26:32 GMT

Hey folks,

Thanks for reaching out — let's see what's going on.

A few questions: what devices are disconnecting from your home? Are you using a private and secure network? Also, are you using a regular Google Account.

Try uninstalling and reinstalling your Google Home app and rebooting your devices might work too.

Best,

Alex

Re: Device removed from home

Candyperez_29 — Mon, 18 Jul 2022 21:28:20 GMT

Thank you for reaching out @Azarco , the problem with the google home app and platform is that it will NOT tell you which device was removed, when you go into the details on the activity log it just provides you a list of all your devices and not specific ones.
yes, I am using a private and secure network, I am also using a regular google account, not business, not school If that is what you were referring to.

I have rebooted all devices and did all the usual uninstall and reinstall of the app,

I have experienced also that my devices such as my google home mini speakers, the lights turn on as if it was listening when nothing was said or a command was not given.

Re: Device removed from home

Azarco — Mon, 18 Jul 2022 23:53:04 GMT

Hey Candyperez_29,

Thanks for the update. How many members do you have in your home structure? Could you provide us the cast firmware version of your speaker and the version of your Google Home app?

Cheers,

Alex

Re: Device removed from home

Princesss — Thu, 21 Jul 2022 23:56:35 GMT

Hey Candyperez_29,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Device removed from home

Candyperez_29 — Fri, 22 Jul 2022 00:26:07 GMT

Hi @Princesss @Azarco I did! I thought I replied.
I have 3 family members on it.

here is the technical info:

System firmware version: 279716
Cast firmware version: 1.54.279716
Language: English (United States)

Re: Device removed from home

Candyperez_29 — Fri, 22 Jul 2022 00:28:49 GMT

The app version is @Princesss @Azarco

Version 2.54.105

Re: Device removed from home

Princesss — Fri, 22 Jul 2022 18:06:42 GMT

Hi Candyperez_29,

Thanks for the info you provided.

We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

Re: Device removed from home

Candyperez_29 — Fri, 22 Jul 2022 18:10:40 GMT

Filled out the form. @Princesss @Azarco

Re: Device removed from home

Princesss — Fri, 22 Jul 2022 19:38:39 GMT

Hi Candy,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess

Re: Device removed from home

Candyperez_29 — Fri, 22 Jul 2022 23:30:49 GMT

Thank you for the assistance and taking care of my form. Why would we lock the post if others also are experiencing issues? From a IT perspective wouldn’t it make sense to leave it open to gather data and help you or google pin point what the issue is?

Re: Device removed from home

Princesss — Mon, 25 Jul 2022 23:23:29 GMT

Hi Candyperez_29,

Thanks for responding. We apologize if this thread will be closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Best,

Princess

Re: Device removed from home

Princesss — Wed, 27 Jul 2022 00:20:48 GMT

Hi Candy,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.

Best,

Princess