topic Re: Nest Mini says it's offline but has internet connection and accepts commands in Speakers and Displays

Nest Mini says it's offline but has internet connection and accepts commands

BeauW — Thu, 21 Jul 2022 02:56:17 GMT

This device worked previously until I could no longer add it to a group.

This lead me to factory reset it as I ran out of options.

Now it fails to connect to cloud and shows disconnected in Google home app.

I tried deleting my home, resetting the nest 5 times, power cycle my router. I spent 4 hours with Google support.

It has internet and wifi connectivity however. This is confirmed because I can control it's volume in the app, I can also issue commands to it and play music and ask it questions and control my lights. However it says it's "offline" in the Google home app, and I can't configure any of it's settings (it errors out)

Confirming it has no cloud access is that I can only control this speaker from the Google home app when my phone is connected to local wifi - when I am on mobile data it says my nest mini is unavailable

I have many other nest devices that all work fine. I also tried resetting some other nest minis and they set up fine.

This particular nest mini has a newer firmware. It has the newest firmware of the lot. I suspect the devices firmware is the cause as that is the only outlier. (I have 4x nest minis, only one is affected)

System firmware version: 299498 Cast firmware: 1.56.299498 Language: en-AU MAC address: D4:F5:47:3E:80:47 IP address: 191.168.1.170

Re: Nest Mini says it's offline but has internet connection and accepts commands

BeauW — Thu, 21 Jul 2022 03:00:16 GMT

To add.

I have also tried setting this device up on mobile hotspot. (To eliminate my ISP/router). The same problem occurred.

I also set this device up on a new Google account, to eliminate my account as the cause. Same error occurred.

This leads me to believe the only possible culprit is the device itself. Each and every other avenue was eliminated during my support chat with Google.

Re: Nest Mini says it's offline but has internet connection and accepts commands

BeauW — Thu, 21 Jul 2022 07:19:11 GMT

Adding this as reference. It appears many users are affected by this bug now.

https://www.reddit.com/r/googlehome/comments/w3ivlj/my_google_nest_mini_shows_up_as_offline_in_the/

Re: Nest Mini says it's offline but has internet connection and accepts commands

BeauW — Sun, 24 Jul 2022 03:54:14 GMT

This broken device received a new firmware update. It appears not to fix the issue however.

I think Google is working on a fix.

Technical information

System firmware version: 306594

Cast firmware: 1.56.306594

Language: en-AU

MAC address: D4:F5:47:3E:80:47

IP address: 192.168.1.39

Re: Nest Mini says it's offline but has internet connection and accepts commands

Laszlo — Tue, 26 Jul 2022 07:49:18 GMT

I have the same problem...
Any progress? I do not want to reset all devices (router, mobile..)

Re: Nest Mini says it's offline but has internet connection and accepts commands

Princesss — Wed, 27 Jul 2022 03:22:20 GMT

Hi everyone,

Thanks for visiting the Community.

I appreciate all the details you've shared. After all the steps that has been done, please fill up this form with all the needed information then let me know once done.

Best,

Princess

Re: Nest Mini says it's offline but has internet connection and accepts commands

Laszlo — Wed, 27 Jul 2022 05:37:58 GMT

filled in, let's see how fast you are 😁

Re: Nest Mini says it's offline but has internet connection and accepts commands

BeauW — Wed, 27 Jul 2022 06:03:57 GMT

Done. Thanks

Re: Nest Mini says it's offline but has internet connection and accepts commands

Princesss — Wed, 27 Jul 2022 23:45:05 GMT

Hi everyone,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess