topic Re: Google Nest Hub not responding in Speakers and Displays

Google Nest Hub not responding

ericso — Tue, 12 Jul 2022 06:35:55 GMT

I am experiencing the exact same issue as this: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Hub-Not-working-Properly-when-Touched/td-p/179005

Starting about a week ago, my Nest Hub device no longer displays the row at the top when touched: Your <morning/day/evening>, Home Control, Media, etc... and all the functionality contained therein. The device will respond to touch, but I can only swipe left to the black screen clock, swipe up to display the controls (brightness, volume, alarm, etc) but I cannot interact with them, and swipe right to get back to the slide show.

I can restore functionality by unplugging the device and letting it reboot, but about half a day and the device is back in the broken state.

I have also noticed that the outside temp and air quality next to the clock no longer display when the device is in the broken state. In fact, this is how I know.

Please assist.

Re: Google Nest Hub not responding

Hans78 — Tue, 12 Jul 2022 07:27:09 GMT

I have the exact same problem. Every morning when I try to see the weather, the news et c. all the tabs at the top are missing. All I get is the blank clock and the picture frame (but without the weather forecast).

I have been unplugging it every day and plugging it back in for almost two weeks now... 😔 I hope a software update is coming to fix this issue?

System Firmware: 6.20211109.1.3166240

Cast Firmware: 1.60.305621

Re: Google Nest Hub not responding

ofir — Tue, 12 Jul 2022 13:55:01 GMT

In my device everything is fine and works great
I have these versions

System Firmware: 6.20211109.1.3166240

Cast Firmware: 1.60.305621

software version 45.1.15.450549110

in my android

295170 system version

cast 1:56.295170

Re: Google Nest Hub not responding

ofir — Tue, 12 Jul 2022 14:02:22 GMT

[![max.jpg](https://i.postimg.cc/sDrHhbpg/max.jpg)](https://postimg.cc/4nW1CLLD)

Re: Google Nest Hub not responding

ericso — Tue, 12 Jul 2022 16:55:11 GMT

My system info and an image showing how the temperature and AQI is not showing are attached. I want to retract my statement about not being able interact with the bottom row of settings icons. Those I can interact with.

Re: Google Nest Hub not responding

ofir — Tue, 12 Jul 2022 18:06:04 GMT

Re: Google Nest Hub not responding

ericso — Wed, 13 Jul 2022 16:16:57 GMT

More info: google assistant via voice ("hey google...") works fully when the device is in the "broken" state. I can even interact with with the more info buttons e.g. weather queries have "What about tomorrow?", etc buttons and those respond normally.

It seems the cadence of reset the device in the morning, and it breaks the while I'm sleeping is holding.

Re: Google Nest Hub not responding

Muddi — Fri, 15 Jul 2022 06:23:30 GMT

Hey folks,

Sorry to hear about your experience with your Google Nest Hub, but thanks for bringing this up!

Could you tell us which Nest Hub you have (1st or 2nd gen)? Also, it would help a lot if you send us a video of what's happening with your device, so we can further check the issue.

Looking forward to your response.

Cheers,

Muddi

Re: Google Nest Hub not responding

Hans78 — Fri, 15 Jul 2022 06:49:16 GMT

Hi Muddi, the problems occured with the 1st gen device. We also have a 2nd gen, but that one is fine.

Two days ago I restarted the device from the Google Home app, and for now that seems to have resolved the issue. Will post a video here if it acts up again. Thanks!!

Re: Google Nest Hub not responding

ericso — Fri, 15 Jul 2022 19:42:22 GMT

Hi Muddi,

I have the 1st gen Nest Hub. I'll post a video of the behavior when I breaks next. It has been consistently breaking overnight. I reset the device every morning by unplugging it. I'll hold off on Hans78's trick of resetting it with the app for now.

Re: Google Nest Hub not responding

Muddi — Sat, 16 Jul 2022 05:42:01 GMT

Hey Hans78,

Thanks for the update. I'll keep this thread open for a while. Let's monitor your device, and update this thread as soon as you experience the issue again.

@ericso: Please update us with the result. Also, kindly provide the firmware and operating system version of your Google Nest (1st gen).

Cheers,

Muddi

Re: Google Nest Hub not responding

ericso — Sun, 17 Jul 2022 02:57:46 GMT

Hi Muddi,

Here is a link to a video showing how my unit is unresponsive. https://photos.app.goo.gl/jnKXXr582HnU6zgx5

I posted this image showing my unit's firmware and OS versions previously in this thread, but I shall post it again:

Re: Google Nest Hub not responding

Justme4 — Sun, 17 Jul 2022 09:00:54 GMT

Same here. Nest Hub 1st Gen. Have to unplug it daily.

Re: Google Nest Hub not responding

Azarco — Sun, 17 Jul 2022 20:43:51 GMT

Hey folks,

Thanks for the additional information that you've provided. Our team would like to dig deeper on what's happening with your device, could you fill out this form and let us know once you're done?

Best,

Alex

Re: Google Nest Hub not responding

ericso — Mon, 18 Jul 2022 01:40:06 GMT

I filled out the form. It's hard to describe this issue in words, as I don't know what to call the UI part that is "broken".

Also, as of the morning of July 17, my device never entered the "broken" state as it usually does. I reset the device (unplugged it) the night before; I usually do not do this. As of right now (6:40 PM of the same day), the Nest Hub is still unbroken.

Re: Google Nest Hub not responding

Justme4 — Mon, 18 Jul 2022 13:13:45 GMT

Filled out the Form. Device is still stable since the latest reboot 2 days ago. Fingers crossed.

Re: Google Nest Hub not responding

ericso — Mon, 18 Jul 2022 14:53:24 GMT

On the morning of 7/18, the device was in the broken state, after a full night and day of working normally.

Re: Google Nest Hub not responding

Azarco — Mon, 18 Jul 2022 17:51:17 GMT

Hey all,

Justme4 and ericso We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. I'll keep this open for a few more days for other users.

Thanks,

Alex

Re: Google Nest Hub not responding

allowanonposts — Mon, 18 Jul 2022 20:38:31 GMT

I've been having this same problem for several days now. When I swipe down from the top of the screen, the only option I have is "Photo Frame". I've seen at least 3 other threads on the same topic:
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Hub-Not-working-Properly-when-Touched/td-p/179005
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/No-menu-curated-art-and-clock-only/td-p/200375

The only recommended fix I've seen is to reboot the device, but that doesn't seem to be a long-term solution, as the issue seems to always recur.

Re: Google Nest Hub not responding

Azarco — Mon, 18 Jul 2022 22:42:51 GMT

Hey allowanonposts,

We're sorry for the trouble this has caused you and we'd love to help. If you've done all the suggested steps above, kindly fill out this form so that we can check this with our team.

Best,

Alex