topic Re: Nest hub cannot view camera in Speakers and Displays

Nest hub cannot view camera

Purpledoll — Fri, 17 Sep 2021 03:53:33 GMT

Hi! I am currently using Arenti Laxihub M1 smart home camera and it is supposed to be compatible with Google assistant. After receiving my nest hub gen 2 today, I set it up and was able to view my camera on it, but when I tried to view it again it only gave me a black screen with "Smart Home Camera". Can someone please help with this? TIA!

Re: Nest hub cannot view camera

frances — Tue, 21 Sep 2021 21:21:07 GMT

Hi Purpledoll,

Thanks for your post! Oh no! That does not sound great that your camera is not showing up on your Google Nest Hub. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions.

Do you have the Arenti app? This link confirms that it is compatible with Google Assistant.
Do you see any error messages on the Arenti app or the Google Nest Hub?
Could you please try to do a reboot and Factory Data Reset on your Google Nest Hub? Are there any improvements?
- A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
- Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks for your patience!

Re: Nest hub cannot view camera

frances — Fri, 24 Sep 2021 16:44:24 GMT

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns you have. Thank you.

Re: Nest hub cannot view camera

Purpledoll — Fri, 24 Sep 2021 17:12:40 GMT

Hi Frances,

Thanks for your reply!

I do have the Arenti app and it is compatible with Google as I was able to view the camera on my nest hub when I first set it up. There were no error messages on both the app and the nest hub, in fact, I was able to view the camera a couple of times in the past few days without having to reboot or factory reset (I guess I was just lucky), but most of the time it didn't work. I tried rebooting the nest hub but still no luck. This seems very strange to me and I still can't figure out why this is happening...

Re: Nest hub cannot view camera

frances — Thu, 07 Oct 2021 19:12:14 GMT

Hi Purpledoll,

Thank you for your response as well! I apologize for the late reply.

Could you please try one more step?

Remove, then re-link the camera to your Google Home App/device one more time.

Please let me know if that helps resolve the issue or not. Thank you for your patience!

Re: Nest hub cannot view camera

frances — Mon, 11 Oct 2021 15:58:27 GMT

Hi Purpledoll,

Just checking in. Has the troubleshooting step above help resolve the issue? Please keep me updated, we're here to help! Thanks.

Re: Nest hub cannot view camera

frances — Tue, 12 Oct 2021 16:09:59 GMT

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.