topic Re: Google Nest Audio won't play CBC Radio from TuneIn in Speakers and Displays

Google Nest Audio won't play CBC Radio from TuneIn

Rodbert — Tue, 14 Jun 2022 20:20:32 GMT

Just added Google Nest Audio to my home google Wifi network. I can't seem to add any radio media services ? It will play some stations from TuneIn but some won't play (specifically CBC Radio One - 'live' ). The ones it magically likes seem to play fine. I can 'cast' CBC Radio from TuneIn and works (but not all the time). Sometimes it will only play ads and stop. I can 'cast' CBC Radio from Radioplayer Canada and it works all the time. Is the problem TuneIn or Google Nest Audio. Wife says take it back... I think it's a bug in connecting with TuneIn still ! Any info or ideas ? Plenty of WiFi bandwidth so that's not the problem... Thanks

Re: Google Nest Audio won't play CBC Radio from TuneIn

orbitmatt — Tue, 14 Jun 2022 23:48:45 GMT

Same here! So frustrating... It was working a month ago. The only painful hack I found is ask Google Home to go to CBC.ca and use the touch screen to play radio. Please fix it! Otherwise getting an Amazon Echo...

Re: Google Nest Audio won't play CBC Radio from TuneIn

tyron22 — Wed, 15 Jun 2022 12:18:55 GMT

Same problem. Started more than a week ago, then apparently they noticed and fixed it, then started again since yesterday. It is only CBC that is not broadcast, all the other channels are working

Re: Google Nest Audio won't play CBC Radio from TuneIn

Medea — Thu, 16 Jun 2022 05:50:02 GMT

I moved into my friends basement for two months while i get a house. I updated his modem so i could work from home and now his google mini won't work and then I bough a nest for him thinking that the mini didn't work with the new modem and all he wants is cbc news and he gets everything cbc but live news

Re: Google Nest Audio won't play CBC Radio from TuneIn

CraigFrere — Thu, 16 Jun 2022 23:57:25 GMT

Same problem here. Seems like a Tunein Radio problem. We can play lots of other radio stations but not CBC radio for some reason.

I hope there is a solution to this issue.

Re: Google Nest Audio won't play CBC Radio from TuneIn

Tekkie2 — Fri, 17 Jun 2022 14:15:55 GMT

This is a known issue that CBC is aware of. They recently changed their stream URLs, Google and TuneIn are still playing catch-up. Apparently it's also happening on Amazon Alexa devices. There's currently a Reddit thread about it on /r/googlehome. Someone contacted CBC and got this reply: "Thank you for your message to the CBC and apologies for the trouble here. CBC is currently working with its third-party vendors to ensure the CBC Radio stream URLs are updated in the coming days. We are requesting that you also reach out to the software support team for your device and ask them to contact CBC directly. This will enable them to work with CBC to ensure the streaming links get updated as quickly as possible. We thank you again for your email and apologize for the inconvenience this is causing."

Re: Google Nest Audio won't play CBC Radio from TuneIn

JillCM — Sat, 18 Jun 2022 00:15:53 GMT

Thanks for this - we’ve been going crazy without it! I hope they get it sorted soon.

Re: Google Nest Audio won't play CBC Radio from TuneIn

Rodbert — Mon, 20 Jun 2022 11:48:50 GMT

I wrote emails to both CBC and TuneIn and got this reponse from TuneIn so hopefully fixed soon.

..........Hello Rod,

Thank you for contacting TuneIn Support.

This is a known issue that our Developers are aware of. We're working with CBC to resolve the problem and hope to have it fixed as soon as possible.
I apologize for the inconvenience and we appreciate your support of TuneIn

Re: Google Nest Audio won't play CBC Radio from TuneIn

realjax — Mon, 20 Jun 2022 12:33:21 GMT

its a longrunning bug for tunein in general that google doesn't seem to want to address/acknowledge. As a work around.. when you repeat the request to the mini 4 or 5 times it may start working.

Re: Google Nest Audio won't play CBC Radio from TuneIn

Jeff — Mon, 20 Jun 2022 15:52:31 GMT

Hi, everyone.

This is a bug that our internal teams are aware of and looking into right now. I don't have news on when a fix will be rolled out, but I do know it's being addressed. When I know more, I'll update the thread, but I would expect to see improvements soon.

Thanks,

- Jeff

Re: Google Nest Audio won't play CBC Radio from TuneIn

Zed — Wed, 22 Jun 2022 15:47:42 GMT

Thanks for the update. For some reason it won't play CBC Radio 1, but I can get it to play CBC Music.

Now, if they could make it possible to cast it to our tv, that'd be nice. I sometimes get the speaker to cast BBC to my tv and would love it if we could do that with CBC radio stations.

Re: Google Nest Audio won't play CBC Radio from TuneIn

Jeff — Wed, 22 Jun 2022 16:31:28 GMT

Hi, Zed.

We're hoping to see that fixed rolled out real soon. I don't know the cause of issues, but in the past when it has happened, it hasn't taken too long for things to be resolved.

Thanks,

- Jeff

Re: Google Nest Audio won't play CBC Radio from TuneIn

CanadianClub — Wed, 22 Jun 2022 19:03:49 GMT

Same frustration here. You might like to read the research that I recently published on Reddit. https://www.reddit.com/r/googlehome/comments/v6kpjd/comment/icy2ilp/?utm_source=share&utm_medium=web2x&context=3

Google and CBC Radio Digital appear to be skirting around the issue. TuneIn is in the ring too. Everybody is trying to monetize these services through either direct membership or indirectly through advertising. One of these parties is not paying the invoice or renewing the contract.

I have ordered my Alexa from Amazon.ca today and verified that I can once again, I can play my favorite CBC streaming services, hands-free. I will post any outcomes.

CBC streaming radio is dating Alexa

Re: Google Nest Audio won't play CBC Radio from TuneIn

squeegeE — Wed, 22 Jun 2022 19:59:14 GMT

Exact same problem. Tunein app plays CBC just fine but not over Google Home. I saw a CBC release that said some 3rd party apps might not be aware of recent URL changes and hadn’t made the necessary adjustments. Could be so, but how does that explain how Radio 1 comes back for a few days and then goes dark again? Very frustrating to get the Tunein ads and then silence.

Re: Google Nest Audio won't play CBC Radio from TuneIn

Jeff — Wed, 22 Jun 2022 21:13:15 GMT

Thanks for sharing newer info as you come across it. Again, this has happened before with other services, and I seem to remember TuneIn having issues in the past as well. Things generally smooth out after a couple of days, but I have yet to hear of any significant issues being identified. I'll circle back when I hear more.

Thanks,

- Jeff

Re: Google Nest Audio won't play CBC Radio from TuneIn

DanG74 — Thu, 23 Jun 2022 00:37:54 GMT

I had rebooted my nest and complete a full factory reset in hopes it might clear something cached. It did not work

Re: Google Nest Audio won't play CBC Radio from TuneIn

orbitmatt — Thu, 23 Jun 2022 14:53:13 GMT

Started working again this morning, can now play the local CBC station by asking the nest. Hope it lasts this time!

Re: Google Nest Audio won't play CBC Radio from TuneIn

Jeff — Thu, 23 Jun 2022 17:48:27 GMT

Good news, orbitmatt. Thanks for the update.

Now that we're seeing some success, is everyone else seeing the issue cleared up as well?

Thanks,

- Jeff

Re: Google Nest Audio won't play CBC Radio from TuneIn

CanadianClub — Thu, 23 Jun 2022 17:57:44 GMT

I am located in Pickering Ontario. I just issued "Hey Google play CBC radio One" My nest replied "Streaming CBLA FM from TuneIn along with the TuneIn jingle. It displays the CBC logo plus Wingham,ON, CBC Radio One Toronto ........

followed by silence, not even an advertisement.

Not working here. My Alexa Echo Dot (4th Gen) arrives today. Hoping it gets me streaming CBC Radio online like before.

Re: Google Nest Audio won't play CBC Radio from TuneIn

CraigFrere — Thu, 23 Jun 2022 18:06:21 GMT

Nope. Not working for me. It says "Playing CBC radio 1 on TuneIn", then plays an ad, then nothing