topic Re: Google hub pauses music and won’t play in Speakers and Displays

Google hub pauses music and won’t play

Dannie — Thu, 09 Sep 2021 07:07:11 GMT

Hi,

my Google hub keeps pausing and won’t play when I ask it to play either a radio station or something on YouTube. It finds the station / YouTube video then just stays paused. I click the little play icon on the screen and nothing happens.

Happening on all 3 of our hubs.

Re: Google hub pauses music and won’t play

ToddL — Fri, 24 Sep 2021 22:41:16 GMT

If you happen to be streaming a Nest camera to any of those hubs, all media throughout the home will pause and re-pause until the camera feed is stopped, making it impossible to use the hubs to monitor cameras without bringing all subscription media to a halt. This is a known major problem that has persisted for months since the Fuchsia OS update with no response from Google.

Re: Google hub pauses music and won’t play

ai — Sat, 25 Sep 2021 02:38:29 GMT

Hello Dannie and ToddL,

We're sorry to hear that your media is glitchy. I've created cases for both of your issues to send to our support team. Be on the lookout for an email from us in your inbox soon. Thank you for your patience with us!
Kindly,
Ai

Re: Google hub pauses music and won’t play

frances — Tue, 28 Sep 2021 18:14:43 GMT

Hi All,

I have not received any new responses, so I'll go ahead and lock this thread. As always, if you have any other questions or concerns regarding this issue, please feel free to contact Google Support with the Case ID.