topic Re: Nes Hub 2nd Gen - no app launcher in Speakers and Displays

Nes Hub 2nd Gen - no app launcher

Bevrid — Fri, 28 Jan 2022 21:01:14 GMT

Information on the web suggests that there should be an app launcher on my hub, provided the Cast firmware is above 1.56, however, I only get the normal controls and no app launcher when I swipe from the bottom of the screen.

Cast firmware is 1.56.276689.

Any idea why the app launcher is not there?

Re: Nes Hub 2nd Gen - no app launcher

MarkHNZ — Sat, 05 Feb 2022 01:41:13 GMT

Ditto. Posted same question a month ago, but still no response. Anybody out there?

Re: Nes Hub 2nd Gen - no app launcher

Mwalker1234 — Tue, 08 Feb 2022 04:22:17 GMT

Same here. No idea why I'm not getting the app launcher like I'm "supposed to".

Re: Nes Hub 2nd Gen - no app launcher

DeanN — Tue, 22 Feb 2022 14:44:07 GMT

I bought 2 Nest Hubs (2nd generation) the same time on Black Friday 2021 , one for me and one for my wife. I did setup the same, although different accounts, but they have the same firmware. Mine has app launcher, but hers has not. It's weird.

Re: Nes Hub 2nd Gen - no app launcher

Bevrid — Tue, 22 Feb 2022 14:50:09 GMT

That's interesting, maybe the 2 accounts have different permissions. I've checked the permissions on my account and can't see anything that would be a problem, but if you've got 2 to compare, you might be able to spot something?

Re: Nes Hub 2nd Gen - no app launcher

DeanN — Tue, 22 Feb 2022 14:56:10 GMT

I compared one by one settings between them, both in Nest Hubs themselves and in Google Home settings (in the cell phones). No differences at all. I bought them at the same Best Buy, one is chalk and one is pink, but they should be probably came from the same factory. So that's weird.

Re: Nes Hub 2nd Gen - no app launcher

Bevrid — Tue, 22 Feb 2022 15:16:44 GMT

Thanks for the info. I guess we're back to square one and Google doesn't seem to be very proactive in helping us sort this one out.

Re: Nes Hub 2nd Gen - no app launcher

DavidAz — Sat, 26 Mar 2022 10:26:02 GMT

TBH, I don't see this app launcher mentioned anywhere on the official website.

Apparently this app Launcher is not official so I'm not counting on any help from Google representatives.

Re: Nes Hub 2nd Gen - no app launcher

DeanN — Sat, 26 Mar 2022 19:56:16 GMT

Hmm...I think the Nest Hub 2nd gen has more potential apps than the current, but GG is not launching yet, such as this app launcher, or room temperature display...GG seems to control the device rather than let us control it.

Re: Nes Hub 2nd Gen - no app launcher

MarkHNZ — Wed, 30 Mar 2022 07:23:57 GMT

Google Home Support have now advised me that "the apps won't really show when you swipe up since that feature is currently not available outside the US. This is a great feature though and I will submit a feedback about this and maybe someday, this will become available to every country."

To which I replied "The Hub is a fantastic piece of hardware, but the interface & apps are very disappointing!

All Hub users would like this, & more, functionality. As you will see from Community threads, some users have had it, & then the feature disappeared!

It is strange that it has taken nearly 6 months for this (now clear) response, as there are numerous threads noting the issue. I just added my experience to them. Odd also, that Community responders had not been made aware of this situation by Google, so they could have responded MUCH earlier.

Thanks for your response. Much appreciated. Please let Jake (Community host) know too." And response ". I will definitely have a seat with the management about this and have a discussion. I already relay this to Jake and his team."

So presumably those of you who had the functionality, had it overwritten by a non-US update.

If you want this functionality NOW, suggest you email "googlehome-support" at "google.com" quoting Case ID [6-4800000032450] and that the 'swipe up to show apps' feature be made available world-wide.

Thanks Jake *(& Team) - Google should give you more support !

Re: Nes Hub 2nd Gen - no app launcher

Idol — Tue, 05 Apr 2022 09:12:10 GMT

Interesting! Didn't know this. Ty,! Now I'd like to see if we can "ALL" have this feature,? I mean the Google Assistant doesn't always have the correct response/ (answer).😅 Jk

It'd be nice to have our own choice on launcher.... 🙂

Re: Nes Hub 2nd Gen - no app launcher

Bevrid — Tue, 05 Apr 2022 10:58:08 GMT

Thanks very much for the info and your persistence with Google Home Support!

Re: Nes Hub 2nd Gen - no app launcher

Keltic88 — Wed, 27 Apr 2022 01:09:15 GMT

There have been several people in CONUS that have been having the same problem. In two of the threads I was part of some answered "Just some glitch, now it's working" and Google support marked it solved and locked the thread. Hope this doesn't happen here.

Re: Nes Hub 2nd Gen - no app launcher

Jake — Thu, 12 May 2022 19:30:25 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Nes Hub 2nd Gen - no app launcher

Bevrid — Thu, 12 May 2022 19:35:26 GMT

Hi Jake,

The app launcher still doesn't seem to be available on my hub in the UK. Any idea when it will be available outside the US?

Re: Nes Hub 2nd Gen - no app launcher

ajokay — Sat, 21 May 2022 08:21:10 GMT

In the Netherlands this function is also not there. (Nest hub 2nd gen)

Greets, AJ

Re: Nes Hub 2nd Gen - no app launcher

Tullinge — Sun, 22 May 2022 00:06:18 GMT

Am in Sweden, 2nd gen, no such thing. Would be a brilliant feature.

Re: Nes Hub 2nd Gen - no app launcher

MarkHNZ — Thu, 23 Jun 2022 21:32:45 GMT

Hi Jake. Any update on when this feature will be available in general worldwide release?

Re: Nes Hub 2nd Gen - no app launcher

howardnicholson — Mon, 27 Jun 2022 06:41:26 GMT

Just bought the new Best Hub Max and very disappointed to see that the app launch feature is not available in Australia. Why on Earth would Google make it only available on units sold in US, this make no sense at all and is very poor customer service, not sure if I would have bought it if I had known this. As the old saying goes "caveat emptor".

Re: Nes Hub 2nd Gen - no app launcher

Cargamer_1293YT — Tue, 02 Aug 2022 14:38:13 GMT

I keep wondering the same thing.