topic Re: Google Hub Restricted Mode in Speakers and Displays

Google Hub Restricted Mode

PaulaH — Wed, 27 Jul 2022 15:56:28 GMT

When I ask my hub to play music on YouTube it keeps restricting it. I go into digital and well-being to turn off the restrictions but it then resets itself every time I turn the hub off at the mains.

is there a way to keep this setting permanent?

Re: Google Hub Restricted Mode

Azarco — Sat, 30 Jul 2022 20:09:19 GMT

Hey PaulaH,

Thanks for reaching out — let's check this out.

You mentioned the settings reset itself when you turn off the Google Nest Hub, are you referring to unplugging the device from the power or totally resetting the device? Did you follow these steps?

Open the Google Home app.
Tap Settings > Digital wellbeing > Set up or Add device filter.

Best,

Alex

Re: Google Hub Restricted Mode

Azarco — Tue, 02 Aug 2022 20:40:40 GMT

Hey PaulaH,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Thanks,

Alex

Re: Google Hub Restricted Mode

PaulaH — Wed, 03 Aug 2022 17:00:57 GMT

Hi Alex, yes I followed the steps but the settings don’t save so every time I turn the device back on it goes into restricted mode and have to follow the process again. Is there a permanent way to get it to stay off restricted mode?

thanks

Re: Google Hub Restricted Mode

Azarco — Wed, 03 Aug 2022 17:44:58 GMT

Hey PaulaH,

To confirm, are you unplugging the device from the power source? Once you set a filter it should be permanent unless you reset the Nest Hub to its default settings. Have you tried uninstalling and reinstalling your Google Home app? Resetting your Nest Hub to its default setting might help too if you haven't tried.

Kind regards,

Alex

Re: Google Hub Restricted Mode

Muddi — Sun, 07 Aug 2022 08:10:49 GMT

Hey PaulaH,

Chiming in to make sure that you've seen our responses. Feel free to update this thread, and we're glad to assist you further.

Cheers,

Muddi

Re: Google Hub Restricted Mode

Muddi — Mon, 08 Aug 2022 12:59:25 GMT

Hey PaulaH,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Cheers,

Muddi