topic Re: Nest Hub showing vertical lines on left side of the display in Speakers and Displays

Nest Hub showing vertical lines on left side of the display

Itsu — Sun, 19 Sep 2021 17:00:25 GMT

Suddenly, my Nest Hub started to show vertical black lines on left side of the display.

I have never dropped it and also never added high pressure on the display.

To fix it, I performed factory reset but it doesn't work.

Do someone knows how to fix it and the reason?

Software version: 35.34.10.174969784

Firmware version: 1.52.260996

Operating system's version: 1.20210119.2.1390060

Re: Nest Hub showing vertical lines on left side of the display

heymull — Sun, 19 Sep 2021 19:23:14 GMT

I had a Nexus 7 (small Google tablet with very similar sized screen to your Nest Hub) that developed lines on the screen. I brought it to a local mobile phone repair store and was quoted $100 plus parts to repair/replace the screen; that was more than I was willing to pay. I gave the Nexus 7 away because the operating system was not being updated anymore and it was not receiving security updates.

I think you are no longer eligible for a warranty repair, and I think that a replacement screen might cost more than a brand new Next Hub replacement.

Sorry if that is not what you wanted to hear. Good luck.

Re: Nest Hub showing vertical lines on left side of the display

Itsu — Wed, 22 Sep 2021 16:17:28 GMT

Thank you for your reply.

I googled about this problem and I found this is a common problem on Nest Hub. (A lot of user have reported similar problems)

Finally, I decided to keep in touch with Google Nest Support, and I'm in the process.

Re: Nest Hub showing vertical lines on left side of the display

ai — Sat, 25 Sep 2021 08:27:41 GMT

Hi there Itsu,
Thank you for your patience with us!

We've created a case for your issue and sent it to our repair team.

Be on the lookout for an email from us in your inbox soon.

For reference, your case number is 6-3794000032290.
Kindly,
Ai

Re: Nest Hub showing vertical lines on left side of the display

frances — Tue, 28 Sep 2021 21:40:42 GMT

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems regarding this issue, feel free to reach out the support team with your Case ID. Have a nice day.