topic Re: Google Nest Mini 2nd Gen Setup Issues in Speakers and Displays

Google Nest Mini 2nd Gen Setup Issues

MikeWuWilson — Fri, 29 Jul 2022 15:15:22 GMT

Brief context:

I bought a Nest Mini 2 (Model: H2C) for my girlfriend's place. Was working with issue for the past 3 months. Suddenly started having connectivity issues. Post reboot and setup it worked fine for a while. Issue recurred, now we cannot even complete the setup.

Steps taken to rectify this:

I have tried rebooting the router and the nest mini several times.
Tried completing factory resetting nest mini.
Tried forgetting WiFi networks in Google Home app.
Uninstalled and reinstalled Google Home App
Tried completing the setup of the nest Mini on both my Android phone and my girlfriend's iPhone.
Even eliminated the possibility of the router being the issue by using our phones as mobile hotspots to complete the setup on each other's phones.

Current status:

Google home app picks up the nest Mini without issue, but:

On my android phone it states that an app update is required despite my having the latest app.(pre and post the latest play store update)
This error isn't present on my girlfriend's iPhone, however when it gets to the "select a WiFi network" section of the wizard, no WiFi networks are picked up at all.

Is this a damaged WiFi component or firmware issue? ... Either way there is no way to update since we can't even get past the setup phase. Is there anything that can be done at all? Any help would be appreciated.

Re: Google Nest Mini 2nd Gen Setup Issues

Muddi — Sat, 30 Jul 2022 08:23:24 GMT

Hey MikeWuWilson,

Thanks for bringing this up. I understand the feeling of not having a working device when needed. We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Google Nest Mini 2nd Gen Setup Issues

Muddi — Tue, 02 Aug 2022 08:54:50 GMT

Hey MikeWuWilson,

Just wanted to follow up on this. Please let us know once you're done filling out the form.

Cheers,

Muddi

Re: Google Nest Mini 2nd Gen Setup Issues

Muddi — Wed, 03 Aug 2022 12:27:36 GMT

Hey MikeWuWilson,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

Re: Google Nest Mini 2nd Gen Setup Issues

MikeWuWilson — Wed, 03 Aug 2022 17:03:43 GMT

Hi Muddi,

Filled in the form and eagerly awaiting assistance.

Cheers

Re: Google Nest Mini 2nd Gen Setup Issues

MikeWuWilson — Wed, 03 Aug 2022 17:04:12 GMT

Form completed

Re: Google Nest Mini 2nd Gen Setup Issues

Muddi — Thu, 04 Aug 2022 14:29:07 GMT

Hey MikeWuWilson,

Thanks — we got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you.

Cheers,

Muddi