topic Re: Cannot activate Nest Hub "It needs to be activated before setup" in Speakers and Displays

Cannot activate Nest Hub "It needs to be activated before setup"

jsilvachgo — Sat, 18 Jun 2022 20:04:16 GMT

So I just bought this new Google Nest Hub 2nd Generation. I already have the Google Home app on my phone and use it for a range of other products. When I try to activate the device, I get an error message "Nest Hub found. It needs to be activated before setup." There doesn't seem to be any way to actually set up the device. All it does is take me to a completely unhelpful help center article that says to use another, non-Pixel phone to finish setup. A) I don't have another phone laying around and B) What genius didn't check to make sure a Google product can't be activated on Google's current flagship phone? (I have a Pixel 6)

Update: I was able to get it activated using of all things an iPad. (Seriously?) I the end though, I returned it.

Re: Cannot activate Nest Hub "It needs to be activated before setup"

creader — Fri, 17 Jun 2022 23:42:28 GMT

I'm having the same issue. Some have said something about a device utility, but that doesn't seem to exist on Google play anymore.

Re: Cannot activate Nest Hub "It needs to be activated before setup"

creader — Fri, 17 Jun 2022 23:55:47 GMT

So, I had to download Google Home on my Ipad in order to activate and setup my Nest Hub Max. Hopefully the Software Engineer who missed that is no longer employed.

Re: Cannot activate Nest Hub "It needs to be activated before setup"

Maitre_James — Sat, 18 Jun 2022 19:59:48 GMT

I am having the same problem with a new point and with speakers. I don't have another phone, and android tv or anything else. When will Google realize we want to be able to do things on weekends without having to search Knowledgebases and then find nothing.

Re: Cannot activate Nest Hub "It needs to be activated before setup"

Azarco — Thu, 23 Jun 2022 21:39:58 GMT

Hey everyone,

We're sorry for the trouble this has caused you.

If you haven't try and if possible, please use a different phone to set up your device. Once it's set up, you can use your phone again in controlling it using the Google Home app. Let us know if you don't have an option or if you don't have any available device.

Best,

Alex

Re: Cannot activate Nest Hub "It needs to be activated before setup"

jsilvachgo — Thu, 23 Jun 2022 22:56:27 GMT

Oh, I was able to activate my Google Nest - with an iPad - because my Google phone wouldn't work and I don't actually have a pile of spare phones laying around.

Re: Cannot activate Nest Hub "It needs to be activated before setup"

Azarco — Thu, 23 Jun 2022 23:02:17 GMT

Hi jsilvachgo,

Appreciate your patience and time in updating us. Let us know if you have other questions or concerns. Also, I'll keep this thread open for other users to update us about their devices.

Regards,

Alex

Re: Cannot activate Nest Hub "It needs to be activated before setup"

SouthernTierPC — Fri, 24 Jun 2022 17:26:05 GMT

Very disappointing that I can't use my GOOGLE pixel 5a to set up my GOOGLE Nest Hub. Now I have to find someone to be able to use their non-GOOGLE phone to set up a GOOGLE device. This should be very embarrassing for GOOGLE.

Re: Cannot activate Nest Hub "It needs to be activated before setup"

Azarco — Fri, 24 Jun 2022 17:51:18 GMT

Hey SouthernTierPC,

We understand how frustrating this is for you. The additional app is needed to set up some devices that have older versions of system software. For many of those devices, it won’t be needed again after the device is connected and receives a software update. Once you set up your device using a different phone, you can now use your Pixel phone in navigating the Google Home app and controlling your devices.

Best,

Alex

Re: Cannot activate Nest Hub "It needs to be activated before setup"

Maitre_James — Fri, 24 Jun 2022 21:01:52 GMT

Google Tech Support answered my question. Apparently they updated the software. As a result, one cannot use a Google phone to activate. Thy asked me to use an I- phone. I am not an Apple person. As a result, I shipped my Nest Points back to the company and they will replace them with a version which works with non-Apple phones. I know, this is very curious....

Re: Cannot activate Nest Hub "It needs to be activated before setup"

Azarco — Fri, 24 Jun 2022 21:57:21 GMT

Hey Maitre_James,

Thanks for that additional information. For most Google Nest devices you will only need to use the Device Utility app or a different phone to complete the initial setup, after which the device should receive an update. We appreciate your understanding.

Best,

Alex

Re: Cannot activate Nest Hub "It needs to be activated before setup"

Azarco — Mon, 27 Jun 2022 21:59:45 GMT

Hey all,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Alex

Re: Cannot activate Nest Hub "It needs to be activated before setup"

Thorperson — Mon, 27 Jun 2022 23:29:43 GMT

I too would like to return my new Home Hub for updating or an updated model. Please advise.

Re: Cannot activate Nest Hub "It needs to be activated before setup"

Thorperson — Mon, 27 Jun 2022 23:33:45 GMT

I have dozens of Google brand devices and have used Home since it's inception. I've never owned an Apple device. This is a first.

Re: Cannot activate Nest Hub "It needs to be activated before setup"

Azarco — Tue, 28 Jun 2022 17:59:11 GMT

Hey Thorperson,

We understand. Have you tried the suggested steps above? Also, did you try setting up your device using a different phone?

Best,

Alex

Re: Cannot activate Nest Hub "It needs to be activated before setup"

Princesss — Fri, 01 Jul 2022 19:38:02 GMT

Hi Thorperson,

Chiming in to check if you still need help with this? Hope the previous post answered your question, otherwise I’ll be locking the thread.

Best,

Princess

Re: Cannot activate Nest Hub "It needs to be activated before setup"

jsilvachgo — Fri, 01 Jul 2022 20:27:42 GMT

I was able to activate it with an iPad but ended up returning it. Still recommend actually fixing the larger problem

Re: Cannot activate Nest Hub "It needs to be activated before setup"

Oakton82 — Sat, 02 Jul 2022 15:02:23 GMT

We have no non Google phones available (both people in the home have pixels). No IPAD or apple product available. What are the options?

Re: Cannot activate Nest Hub "It needs to be activated before setup"

Azarco — Sat, 02 Jul 2022 18:59:50 GMT

Hey folks,

We appreciate your understanding about this changes.

Oakton82 If you don't have any other phones available, could you provide the version of your Google Home app?

In the upper right corner, tap the profile icon or picture.
Tap Home app settings.
Scroll down to the About the app section and tap App info.
Have the customer share the full version number listed next to App version. The format should be something like X.XX.XX.X.
Once obtained, fill out this form.

Let us know once done.

Best.

Alex

Re: Cannot activate Nest Hub "It needs to be activated before setup"

Azarco — Tue, 05 Jul 2022 19:19:12 GMT

Hey Oakton82,

We're still waiting for the additional information needed from you. Also, have you had the chance to fill out the form?

Regards,

Alex