topic Nest hub 2nd cannot connect to Spectrum Internet in Speakers and Displays

Nest hub 2nd cannot connect to Spectrum Internet

gladcolor — Fri, 05 Aug 2022 18:22:30 GMT

Since Aug. 4, 2022, my two Nest hubs 2nd gen (framework: 1.56.309385) cannot connect to Spectrum Internet in Columbia, South Carolina. I rebooted the router, modern many times but have no luck. Another Nest hub 1st gen and home mini work well.

I tried connecting the Nest hub 2nd gen to mobile hot-spot and it works fine.

Any methods to make Nest hub 2nd work with Spectrum?

Thanks very much.

Re: Nest hub 2nd cannot connect to Spectrum Internet

Princesss — Fri, 12 Aug 2022 22:46:00 GMT

Hi gladcolor,

Thanks for reaching out.

Sorry to hear about what you're experiencing right now with your Google Nest Hub. Since you've mentioned that connecting it to mobile hotspot works with no issue, you might want to check first the distance of your Google Nest speakers from the router. Let's also try to perform a complete reset on one Google Nest speakers and let's see if it will connect.

Let me know how it goes.

Best,

Princess

Re: Nest hub 2nd cannot connect to Spectrum Internet

gladcolor — Mon, 15 Aug 2022 15:47:02 GMT

Thanks, Princesss!

I have tested all methods listed on your shared page and many others in the last two weeks. Finally I got two solutions: 1) RESET, not reboot the rounter. 2) use another rounter.

Best,

Gladcolor

Re: Nest hub 2nd cannot connect to Spectrum Internet

Azarco — Mon, 15 Aug 2022 21:17:30 GMT

Hey gladcolor,

Thanks for updating us. To make sure, are you able to set up your Nest Hub devices to your router? Let us know if you still need our help.

Cheers,

Alex

Re: Nest hub 2nd cannot connect to Spectrum Internet

Princesss — Thu, 18 Aug 2022 22:32:47 GMT

Hey gladcolor,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Nest hub 2nd cannot connect to Spectrum Internet

Princesss — Sat, 20 Aug 2022 00:16:26 GMT

Hey gladcolor,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess