topic Re: Nest camera losing connection in Speakers and Displays

Nest camera losing connection

Leogoesgrrr — Thu, 28 Jul 2022 12:04:05 GMT

I have 2 nest cameras which are set up in my kids room. In the kitchen I have a Google hub ( the version before the max). I used to be able to stream the video feed for either camera continuously. In the last couple weeks, it will stream fire a few minutes (5 max) and then cut off. This is not okay when I'm waiting for my littles to wake up or go to sleep.

Help please.

Re: Nest camera losing connection

Muddi — Tue, 02 Aug 2022 10:43:35 GMT

Hey Leogoesgrrr,

Thanks for reaching out, and my apologies for the late response here.

I know how important your kids are safe and being able to monitor them on your Google Nest Hub (1st gen) is a big help. Please note that wired Nest cameras should stream live video for up to 4 hours. If your Nest camera or doorbell is on battery power, it can only stream for up to 5 minutes. After 5 minutes, you need to reactivate the live stream in the app to continue with the stream.

Let's see what's going on with your device:

When did the issue start?
Is it a battery operated Nest camera?
How far is your Nest Hub from your router?
Are there other people streaming the camera using a different device at the same time?
What is the operating and firmware version of your Nest Hub?

Please try these steps below:

Move your Google Nest device within 15-20 ft. away from the router to get enough signal from your network.
Reboot your Google Nest device and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.

Let me know how it goes.

Cheers,

Muddi

Re: Nest camera losing connection

Princesss — Fri, 05 Aug 2022 23:27:02 GMT

Hi Leogoesgrrr,

Chiming in to see if you still need help with this. Hope the previous post answered your question, otherwise we’ll be locking the thread.

Best,

Princess

Re: Nest camera losing connection

Muddi — Sun, 07 Aug 2022 08:22:09 GMT

Hey Leogoesgrrr,

We haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi