topic Re: Can't set timer in secondary language in Speakers and Displays

Can't set timer in secondary language

Wyck — Fri, 24 Jun 2022 15:25:38 GMT

I can't set a timer in Japanese, which is set as my secondary language. This used to work, then stopped working. I see another user has complained about the same, but with Dutch as the secondary language.

Re: Can't set timer in secondary language

Jake — Wed, 29 Jun 2022 19:08:36 GMT

Hey Wyck,

I am sorry to hear you are having trouble with your device not setting a timer. I know this is not an ideal situation. I wanted to jump in, and see if I can provide you with an article that has some troubleshooting steps. Please let me know if that helps, or if the issue is still present.

Best regards,

Jake

Re: Can't set timer in secondary language

Princesss — Mon, 04 Jul 2022 22:22:05 GMT

Hi Wyck,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Can't set timer in secondary language

Wyck — Mon, 04 Jul 2022 23:35:58 GMT

I tried those steps and nothing helped. The issue is still present. This used to work. Every day I'd set a timer in Japanese. But at some point it just stopped. I assumed it was a software update and I reported it immediately. I've reported this issue numerous times and, although this is the most of a reply I've gotten so far, your steps did not solve the problem.

Re: Can't set timer in secondary language

Princesss — Tue, 05 Jul 2022 18:54:52 GMT

Hi Wyck,

Thanks for responding.

I appreciate all the info you've shared. Have you already tried performing a complete reset to your speakers to see if that would change anything on setting the timer? Also, can you please tell us the exact commands that you are using in setting an alarm?

Best,

Princess

Re: Can't set timer in secondary language

Wyck — Tue, 05 Jul 2022 19:36:37 GMT

I say,「オーケーググル、五分のタイマーを設定してください」 "Ōkē Guguru, go fun no taimā o settei **bleep**e kudasai" Which amounts to, "OK Google, please set a 5-minute timer". This format is suggested directly in the help message: タイマーを設定して, 10分のタイマーを設定して, ピザのタイマーを25分に設定してください... None of those formats work either.

I used to be able to set a timer using a variety of commands successfully, including something as simple as 5分お願いします

Also, I'm not sure if you want me to reset my Google Home, or my Google Nest Hub. Both devices are experiencing the same behaviour.

Re: Can't set timer in secondary language

Wyck — Tue, 05 Jul 2022 19:39:56 GMT

It appears your forum software has mangled the romaji I provided, inserting **bleep** instead of the romaji for して.

Re: Can't set timer in secondary language

Princesss — Wed, 06 Jul 2022 14:47:39 GMT

Hi Wyck,

Thanks for sharing some details. Let's go ahead and try to reset one Google Nest speakers and let's see if that would make any changes. Lastly, kindly provide the cast firmware version of your speakers so we can check on it further.

To check the firmware version in the Google Home app:

Make sure that your mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
Open the Google Home app .
Touch and hold the device.
At the top right, tap Settings Device information.
Under Technical information, find Cast firmware:X.XXX.XXXXX.

Looking forward to your response.

Best,

Princess

Re: Can't set timer in secondary language

Wyck — Thu, 07 Jul 2022 19:37:21 GMT

My Nest Hub Display:

System firmware version: 299498
Cast firmware: 1.56.299498
Language: en-CA

My Google Home Speaker:

System firmware version: 282045
Cast firmware: 1.56.282045
Language: en-CA

I completely factory reset my Google Home speaker and I still encounter the problem.

Re: Can't set timer in secondary language

Wyck — Thu, 07 Jul 2022 19:44:12 GMT

I have also reported this issue here but that issue got locked. There is a little bit more information on that post, though.

Re: Can't set timer in secondary language

Princesss — Fri, 08 Jul 2022 15:22:20 GMT

Hi Wyck,

Thanks for responding. We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

Re: Can't set timer in secondary language

Princesss — Mon, 11 Jul 2022 15:00:36 GMT

Hi Wyck,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Can't set timer in secondary language

Wyck — Mon, 11 Jul 2022 15:16:49 GMT

I have filled out your form. What's next?

Re: Can't set timer in secondary language

Princesss — Tue, 12 Jul 2022 16:35:35 GMT

Hi Wyck,

We've received your form-- thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess

Re: Can't set timer in secondary language

Princesss — Fri, 15 Jul 2022 19:56:03 GMT

Hi Wyck,

I've seen that you have been assisted via email by one of our team. I'll consider this post as complete and will lock the thread in 24 hours.

Thanks for posting.

Best,

Princess

Re: Can't set timer in secondary language

ronaldlangley — Mon, 25 Jul 2022 12:08:43 GMT

What was the solution? I am having the same issue (cannot set timer in Japanese). Thanks.

Re: Can't set timer in secondary language

Wyck — Mon, 25 Jul 2022 21:11:03 GMT

An engineer responded to my support request and said that it was a firmware problem and that an "over the air" fix was being rolled out, with no certain fix date given. Unfortunately, the problem has still not yet been resolved.

Re: Can't set timer in secondary language

ronaldlangley — Mon, 25 Jul 2022 21:13:41 GMT

I see. Then we'll just have to wait I guess...

Thanks a lot for your reply. Highly appreciate it!

Re: Can't set timer in secondary language

Muddi — Tue, 02 Aug 2022 12:40:22 GMT

Hey folks,

Thanks for sharing details about the issue. My apologies for the late response here.

I understand how challenging it can be when you're having issues setting up timers on your Google Home/Nest device. Let's get to the bottom of this: when did the issue start? What specific Google Home/Nest device do you have? What is the current firmware version of your device? Does the same thing happen when you set a timer on the Google Assistant app on your phone?

@Wyck: I appreciate your help here. Do you have a case ID where so I can check the status of report.

Looking forward to your response.

Cheers,

Muddi

Re: Can't set timer in secondary language

Princesss — Fri, 05 Aug 2022 23:00:39 GMT

Hi everyone,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess