topic Nest mini and Nest Hub “Connection Failed” in new Home in Speakers and Displays

Nest mini and Nest Hub “Connection Failed” in new Home

Everlyborley — Tue, 09 Aug 2022 08:27:43 GMT

Hi there everyone. This issue has been bugging me for over a week now and after multiple desperate attempts to try and solve it on my own, I’ve found this forum and am hoping someone here has a solution to put me out of my misery. I refuse to give up on it.

My Nest Hub and Nest Mini were both working fine at my old home and on the wifi there. I’ve now moved to a new place, completely new wifi and am receiving this error message when trying to setup both devices in the Google Home app:

”Connection Failed: couldn’t connect to Nest Mini/Nest Hub. Try factory resetting your device. Tap get help for more information.”

These are all the methods I’ve already tried:

Factory resetting both devices multiple times
Resetting the wifi router
Trying to set them up on both the 2.4Ghz and the 5Ghz wifi connections
Using the Nest app instead to try and set up
Uninstalled Home app/reinstalled
Tried on both mine and my partner’s phone

It doesn’t matter how many times I’ve done the above, it’s literally the same message every single time but I’m too stubborn to give up! One strange thing I did notice today though is that the Nest Mini was trying to set itself up under the name I had it under in my old house, despite it having been factory reset multiple times?

If anyone has a method I haven’t tried or can help me with logging a ticket with Google please help me, it would be thoroughly appreciated!

Re: Nest mini and Nest Hub “Connection Failed” in new Home

Azarco — Sun, 14 Aug 2022 16:56:33 GMT

Hey Everlyborley,

Sorry for the trouble this may have caused you and we appreciate the steps you've done so far.

Let's figure out what's going on with your devices. A few questions: are you using an Android or iOS? If you're using an iOS, give these steps a try:

Go to iOS Settings> Wi-Fi.
Connect to the Wi-Fi network that matches the device you're setting up. Look for something like GoogleHomeXXXX.k, GoogleHomeXXXX.o, or GoogleHomeXXXX.p.
Navigate back to the Google Home app. The device should now be detected.
Start setting up your device.
You can also check your router settings. (AP isolation must be disabled and UPnP must be enabled).
Turn on Local network access for the Google Home app on your phone settings. Here's how: Privacy > Local Network > Google Home app

Looking forward to your response.

Best,

Alex

Re: Nest mini and Nest Hub “Connection Failed” in new Home

Azarco — Wed, 17 Aug 2022 17:23:50 GMT

Hey Everlyborley,

Checking back in — have you tried the steps above? Let us know by updating this thread, and the community will be happy to lend a hand.

Thanks,

Alex

Re: Nest mini and Nest Hub “Connection Failed” in new Home

Jake — Thu, 18 Aug 2022 17:55:48 GMT

Hey Everlyborley,

I wanted to check in, and see if you saw Alex's post. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,

Jake