topic Re: Reminders in Speakers and Displays

Reminders

martin999 — Mon, 01 Aug 2022 07:33:46 GMT

Still have the issue that when google says i have a reminder, i say 'ok google, what is my reminder' it reads out about 6 of them, even though there is only one that has not been read before. This has been ongoing for 6 months or more, but not had any resolve to it. It used to work fine when asked what is my reminder, but not now. I have a Mini, Hub, Display and all same issue.

Re: Reminders

Princesss — Wed, 10 Aug 2022 05:19:09 GMT

Hi martin999,

Thanks for reaching out.

A few things I'd like to ask-- how many accounts are linked to your Google Nest speakers? Are they giving the same results when you ask it about your reminders?

Let's go ahead and open your Google Calendar app and make sure to see the reminders listed on each dates.

Let us know how it goes.

Best,

Princess

Re: Reminders

martin999 — Wed, 10 Aug 2022 07:36:00 GMT

Only one account linked to my Google devices.

Calendar showing future reminders only, but when i say, what is my reminder, it lists future and past reminders (that have already been actioned).

Re: Reminders

Princesss — Fri, 12 Aug 2022 00:20:53 GMT

Hi martin999,

Thanks for the info you've provided. Let's go ahead and perform a complete reset to your Google Nest Hub and see if it will make any changes on its behavior after reset.

Keep me posted.

Best,

Princess

Re: Reminders

martin999 — Fri, 12 Aug 2022 07:46:22 GMT

Hi,

I have done all this from previous posts that i have put here over the past few months. Done resets, deleted all reminders and started again etc. It was working fine for years, only past few months has it been an issue.

Re: Reminders

Princesss — Fri, 12 Aug 2022 22:49:40 GMT

Hi martin999,

Thanks for the info. Can you please provide the cast firmware version of your Google Nest speakers?

To check which firmware version you're on, follow these steps:

Make sure your mobile device or tablet is linked to the same account as your speaker or display.
Open the Google Home app .
Touch and hold your device's tile.
At the top right, tap Settings Device information.
Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Lastly, kindly attach a photo or a short video clip of what's happening so I can forward it to the team.

Keep me posted.

Best,

Princess

Re: Reminders

martin999 — Sun, 14 Aug 2022 15:29:10 GMT

My cast firmware versions on devices are as follows.

Display hub 1.60.305621

Home hub 1.56.282045

Mini hub 1.56.309385

When google says on the device i left a reminder on, "i have a reminder for martin". If i reply with "ok google, what is my reminder?". It will say i have 6 or 4 etc reminders and start reading them out, even though i have been already told the past reminders. It used to just read out the reminder for that time only.

Re: Reminders

Azarco — Sun, 14 Aug 2022 20:07:48 GMT

Hey martin999,

Thanks for the additional information. We'd like to dig deeper into it, could you fill out this form and let us know once you're done?

Kind regards,

Alex

Re: Reminders

Azarco — Wed, 17 Aug 2022 20:09:56 GMT

Hey martin999,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Cheers,

Alex