topic Assistant on mesh WiFi device saying "please login through the google home app" in Speakers and Displays

Assistant on mesh WiFi device saying "please login through the google home app"

rigerdak — Sun, 14 Aug 2022 08:03:09 GMT

Same exact issue as described on an older thread (see below), just with multiple google home minis (1st gen) on an ASUS XT8 mesh network. Google replaced my speakers under warranty but it turns out that wasn't the issue given that the problem remained. The only solution I have found to this issue is to use an old router as an access point for the google devices but this is less than ideal and a proper fix would be appreciated.

Assistant on Nest WiFi device saying "please login through the google home app"

Re: Assistant on mesh WiFi device saying "please login through the google home app"

David_K — Sun, 14 Aug 2022 10:41:04 GMT

If you create a new home in the app, and move the device to the new home, does it start working again?

Re: Assistant on mesh WiFi device saying "please login through the google home app"

rigerdak — Sun, 14 Aug 2022 10:42:47 GMT

No unfortunately. I have also tried adding the devices to an entirely separate google account but the issue is definitely network related.

Re: Assistant on mesh WiFi device saying "please login through the google home app"

David_K — Sun, 14 Aug 2022 10:57:20 GMT

Seems that router model does have compatibility issues with Nest products. This thread relates to thermostats but I would imagine it's the same issue speakers. It contains lots of workaround suggestions and updates on router firmware that may be useful to you.

https://www.googlenestcommunity.com/t5/Nest-Thermostats/ASUS-Zenwifi-AX/m-p/18799

Also, Asus have this page now:

https://www.asus.com/support/FAQ/1042475/

Re: Assistant on mesh WiFi device saying "please login through the google home app"

rigerdak — Sun, 14 Aug 2022 11:54:04 GMT

I will update my router firmware to a beta and will accept the solution if successful, thank you.

Re: Assistant on mesh WiFi device saying "please login through the google home app"

rigerdak — Wed, 17 Aug 2022 10:02:26 GMT

Manually updating my router to the BETA version (9.0.0.4.386.48966) from the latest public release (3.0.0.4.386.49873) resolved all my issues, thanks!

Re: Assistant on mesh WiFi device saying "please login through the google home app"

David_K — Wed, 17 Aug 2022 17:28:21 GMT

You're most welcome. Glad to hear that!

Re: Assistant on mesh WiFi device saying "please login through the google home app"

Princesss — Thu, 18 Aug 2022 05:16:07 GMT

Hi everyone,

@David_K, thanks for assisting others.

Glad to hear that it's working now. Since this has been resolved, I'll consider this post as complete and will lock the thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and the community would gladly help.

Best,

Princess