topic Re: Weather data on 2 Nest Hub fullscreen clocks disappears overnight on Firmware Version 1.60.30562 in Speakers and Displays

Weather data on 2 Nest Hub fullscreen clocks disappears overnight on Firmware Version 1.60.305621

MplsCustomer — Thu, 07 Jul 2022 15:20:21 GMT

This started with one of our Nest Hubs a few weeks ago and now is occurring on two of them. Each night, around 3:00 -3:30 am I think, the weather data that is displayed on the fullscreen clock on two of our Nest Hubs disappears. When this first started occurring, I was able to restore it by selecting a different clock face and then returning to the Weather clock face. Now, it will occasionally restore by just opening the Google Home app, or by visiting the Photo Frame setting. Usually, however, I have to reboot the Nest Hub in the Google Home app.

This does not affect any of the other functionality of either Nest Hub. They still always have Internet connectivity and you can get Google results at any time. They can be accessed from the Google Home app. In fact, you can ask it for the weather and it immediately returns results, but the weather data on the fullscreen weather clock face still shows no temperature, clear, and sunny regardless of the actual weather.

If I had to guess, I'd say that some sort of function gets performed on Google Nest Hubs around 3:00-3:30 am each night, and this function has a bug in it. I have noticed a couple of times that our Nest Hub Max sometimes reboots on its own around this time.

Re: Weather data on 2 Nest Hub fullscreen clocks disappears overnight

Princesss — Wed, 06 Jul 2022 15:19:29 GMT

Hi MplsCustomer,

Thanks for posting.

I appreciate all the details you've shared. Since you have tried changing the clock face and result is still the same, have you already tried performing a complete reset to your speakers? Also, could you please provide the cast firmware version of your Nest displays so we can check further?

To check which firmware version you're on, follow these steps:

Make sure your mobile device or tablet is linked to the same account as your speaker or display.
Open the Google Home app .
Touch and hold your device's tile.
At the top right, tap Settings Device information.
Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Keep me posted.

Best,

Princess

Re: Weather data on 2 Nest Hub fullscreen clocks disappears overnight

rdq — Wed, 06 Jul 2022 16:33:00 GMT

I have experienced similar issue on Nest Hub (gen 1). I have not noticed that it happens during a particular time of day.

In addition to what OP described, the top menu items disappear and only "Curated art" shown when swiping left. Also the app shortcuts when swiping up from bottom disappear.

This started a month or so ago on one of my 3 hubs (all gen1). The hub was the first to get update that included the app shortcuts. The other two hubs were fine with older firmware. Only fix for me has been to unplug and reboot the hub.

In the last week my other two hubs received the 6.20211109.1.3166240 firmware that now includes app shortcuts. And now these two hubs have the same behavior and need to be rebooted every day or so.

Given this has affected all three of my hubs, there must be a lot of people experiencing this problem.

This is a very annoying issue.

Re: Weather data on 2 Nest Hub fullscreen clocks disappears overnight

MplsCustomer — Thu, 07 Jul 2022 15:06:34 GMT

@Princesss

I have NOT performed a complete reset because it's now occurring on two of our four Nest Hubs. All four have a System Firmware Version of 6.20211109.1.3166240. Three of our four Nest Hubs are set to display the Weather clock face. The two Nest Hubs where the weather data disappears around 3 am every night have a Cast Firmware Version of 1.60.305621; the third Nest Hub, where the weather data does NOT disappear, has a Cast Firmware Version of 1.56.290464.

In looking back at my notes on another issue, this bug appeared on the first Nest Hub that was on Cast Firmware Version of 1.60.305621. Now that another Nest Hub has upgraded to Cast Firmware Version of 1.60.305621, that one too is losing the temperature setting overnight.

It seems quite possible that this is a defect introduced by Cast Firmware Version 1.60.305621. If it shows up when our third Nest Hub upgrades to Cast Firmware Version of 1.60.305621, that will confirm it.

This morning, simply opening the Google Home app restored the weather data on the two misbehaving Nest Hubs. More often than not, I have to do a reboot in the Google Home app.

Re: Weather data on 2 Nest Hub fullscreen clocks disappears overnight on Firmware Version 1.60.30562

Kelvin-273 — Sun, 10 Jul 2022 23:25:40 GMT

Ditto. Very annoying. I performed a factory reset that seemed to fix it for a day or two, then back to the same behavior. Nest Hub 2. Any way to role back firmware?

Re: Weather data on 2 Nest Hub fullscreen clocks disappears overnight

Princesss — Mon, 11 Jul 2022 17:48:49 GMT

Hi everyone,

I appreciate all the details you've shared. I'd be glad to check with the team what's the reason behind this. Meanwhile, can anyone send a photo of the exact display that you're getting?

Lastly, since you have multiple Google Nest display, let's try to reset one display in comparison to others so we can see if there would be any changes after the reset.

Keep me posted.

Best,

Princess

Re: Weather data on 2 Nest Hub fullscreen clocks disappears overnight

MplsCustomer — Mon, 11 Jul 2022 18:00:11 GMT

@Princesss

Frankly, I don't think it's worth the hassle of doing a factory reset on one of the Nest Nubs. Another customer tried that and it didn't resolve the problem.

As I've reported, the problem started after one of our Nest Hubs upgraded to Cast Firmware Version 1.60.305621. When a second Nest Nub upgraded to Cast Firmware Version 1.60.305621, it too began to lose its weather info overnight. Our third Nest Hub, which is still on Cast Firmware Version 1.56.290464, continues to work fine.

I'll try to capture a screen shot. This morning, the temperature was 72 degrees Fahrenheit and was partly cloudy, but two of our Nest Hubs displayed a sun symbol (instead of a partly cloudy symbol), dashes instead of the temperature, and "Clear" instead of "Partly cloudy". The third Nest Hub, the one on Cast Firmware Version 1.56.290464, displayed a party cloudy symbol, 72 degrees, and "Partly cloudy". And simply opening the Google Nest Hub restored the weather data on the two misbehaving Nest Hubs.

Re: Weather data on 2 Nest Hub fullscreen clocks disappears overnight

rdq — Mon, 11 Jul 2022 18:10:35 GMT

I too have found that clicking on the hub with in the Google Home app will restore back to normal. So far that has worked several times, but still very annoying bug.

I agree factory resetting all the hubs in the house is not a very desirable solution. Especially since others have done so with no fix. Clearly there is an issue with the software that needs to be addressed.

Re: Weather data on 2 Nest Hub fullscreen clocks disappears overnight on Firmware Version 1.60.30562

MplsCustomer — Wed, 13 Jul 2022 14:19:14 GMT

@Princesss

You asked for a screen shot, so here is a screen shot of one of our Nest Hubs this morning with missing weather data, and another screen shot after rebooting the Nest Hub. This morning I only had to reboot one of them. Yesterday, just opening the Google Home app restored the missing weather data on both hubs.

Missing weather info this morningWeather data restored after reboot

Re: Weather data on 2 Nest Hub fullscreen clocks disappears overnight on Firmware Version 1.60.30562

Princesss — Wed, 13 Jul 2022 15:34:45 GMT

Hi everyone,

Thanks for all the details you provided. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

Re: Weather data on 2 Nest Hub fullscreen clocks disappears overnight on Firmware Version 1.60.30562

MplsCustomer — Wed, 13 Jul 2022 16:50:39 GMT

@Princesss

I filled out the form with a description of what's happening.

Re: Weather data on 2 Nest Hub fullscreen clocks disappears overnight on Firmware Version 1.60.30562

MplsCustomer — Thu, 14 Jul 2022 14:55:58 GMT

This morning, the weather data disappeared from the weather clockface for one of our Nest Hubs between 4:30 am and 5:30 am; starting the Google Home app caused it to reappear. Weather data did NOT disappear from the weather clockface for the other Nest Hub.

Re: Weather data on 2 Nest Hub fullscreen clocks disappears overnight on Firmware Version 1.60.30562

Princesss — Thu, 14 Jul 2022 15:10:44 GMT

Hi MplsCustomer,

We've received your form-- thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess

Re: Weather data on 2 Nest Hub fullscreen clocks disappears overnight on Firmware Version 1.60.30562

RobbyRob — Fri, 15 Jul 2022 15:43:19 GMT

I am also experiencing the same problem with my gen 1 home hub, any fix for this please?

Re: Weather data on 2 Nest Hub fullscreen clocks disappears overnight on Firmware Version 1.60.30562

Princesss — Fri, 15 Jul 2022 19:45:12 GMT

Hi RobbyRob,

Sorry to hear about that. If you have tried all the suggested steps on posts above, kindly fill up this form with all the needed information then let me know once done.

Best,

Princess

After a day device wont show weather

Rieme1324 — Sun, 17 Jul 2022 12:58:54 GMT

Hi i have tried lots and very annoyed hoping can get help on here maybe my display wont show the weather from my clock face after a day i have tried unplugging resetting and also making sure the device is getting internet it also when asked can give me correct info for my area so i instead tried reinstalling the app on my phone in the hopes that this will work! If anyone has any ideas greatly appreciated

Re: After a day device wont show weather

MplsCustomer — Sun, 17 Jul 2022 13:02:22 GMT

@Rieme1324

Is this the problem you're seeing?

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Weather-data-on-2-Nest-Hub-fullscreen-clocks-disappears/td-p/193272

Re: After a day device wont show weather

Vsion7 — Sun, 17 Jul 2022 13:32:43 GMT

Pardon my intrusion, had to ask: can we customize the Google Assistant wake up name already.

Re: Weather data on 2 Nest Hub fullscreen clocks disappears overnight on Firmware Version 1.60.30562

JM5 — Sun, 17 Jul 2022 19:31:01 GMT

I am also having this same issue with my gen 1. I have factory reset it and still have the same issue.
Next steps?

Re: After a day device wont show weather

Rieme1324 — Sun, 17 Jul 2022 23:14:09 GMT

Yes but i have reset mine to facotry and still have this problem has not fixed it but i only have one hub display in the internet.