topic Re: Time Zone incorrect on Nest Hub in Speakers and Displays

Time Zone incorrect on Nest Hub

SRK86 — Mon, 14 Feb 2022 21:14:48 GMT

I have 2 Best Hub Max devices that are both showing the wrong time zone. We live in Queensland, Australia in the AEST time zone, but are very close to the New South Wales border which is an hour ahead on AEDT.

I have tried updating time settings for the device but the only option is Time Format, not time zone.

I have checked that my address for the home is correct, and it is set to my address in Queensland.

Please help as it is not very useful to have a device on the wrong time!

Re: Time Zone incorrect on Nest Hub

MplsCustomer — Mon, 14 Feb 2022 22:16:37 GMT

@SRK86

There was another post like yours awhile ago. It seems, from that post, that Google stores the time zones for addresses worldwide, and so they've got it wrong for yours.

This web site says that it can retrieve the time zones shown on Google Maps worldwide. You could try inputting your address and see what time zone it yields:

https://www.randymajors.org/timezonesongooglemaps

Since Google has taken it upon itself to do this, you might need to ask Google Nest Support to correct your time zone in its database, as crazy as that sounds.

Re: Time Zone incorrect on Nest Hub

SRK86 — Tue, 15 Feb 2022 09:40:28 GMT

Thanks for this.

I have had a look at the map, it doesn't really say whether the timezone is wrong or not. For my location it shows that my address is in the Queensland Timezone, which is correct, however, it doesn't show what the GMT offset is for Queensland.

I am sure it is because New South Wales has daylight savings time half of the year and Queensland does not. So for half the year the time zone is the same, but then NSW goes forward an hour for 6 months.

Re: Time Zone incorrect on Nest Hub

k9play — Wed, 16 Feb 2022 20:01:12 GMT

agreed seems there are a number of other posts about this issue

https://www.googlenestcommunity.com/t5/Chromecast/Time-zone-issues/m-p/35926/highlight/true#M3718

Change Time Zone and Time Format

Open the Google Home app.
Tap and select your Chromecast device from the list of available devices.
Click the Gear icon on the top-right corner to access Device settings.
Scroll down to the Time section of Device settings.
Tap Time Zone and select the new time zone of your choice.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Wrong-time-setting-on-Google-Nest/m-p/35180

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/How-change-time-zone-on-Hub-clock/m-p/21291

Re: Time Zone incorrect on Nest Hub

SRK86 — Wed, 16 Feb 2022 20:58:41 GMT

Thank you. Yes I have seen these responses and tried this.

When you go to the settings on the Nest Hub, there is no 'Time Zone' setting, only 'Time Format'. This is the first thing I checked before even looking at the forums for assistance.

Have also checked:

- address and seetings on all devices I have logged into on Google

- device timezones for every device (all correct)

- have checked by location to make sure Google knows I am in Qld

- have reset my devices

This has been going on a long time and it doesn't appear to be a basic solution.

Re: Time Zone incorrect on Nest Hub

MplsCustomer — Wed, 16 Feb 2022 21:07:55 GMT

@SRK86

I think you'll need to contact Google Nest Support to see whether they are willing to fix the problem.

Google Nest doesn't give us the ability to set our own time zone for the Nest Hub, but instead derives it from our address. If their database has the wrong timezone for your address, it seems--unfortunately--your only recourse is to ask Google to correct its database.

Re: Time Zone incorrect on Nest Hub

SRK86 — Wed, 23 Feb 2022 07:06:34 GMT

Just an update on this one. Google has tried a number of things with me and acknowledged that it appears to be an issue with the timezone setting for my address.

Disappointingly though Google doesn't seem particularly interested to fix the issue, just suggested that I could send feedback. Have quite a few Google devices and since I have moved they all seem to be a bit useless for 6 months of the year - very frustrating 😕

Re: Time Zone incorrect on Nest Hub

MplsCustomer — Wed, 23 Feb 2022 15:50:03 GMT

@SRK86

I think this is a senior management problem at Google. It seems like Google senior management puts its departments in silos that aren't allowed to talk to each other. That way, support people can't or won't take responsibility for a problem, even when the problem is clearly Google's. In your case, it seems that Google's own database has an incorrect timezone for your address, and someone at Google should fix it. But Google Nest support staff aren't allowed to reach out to someone who can fix it.

Re: Time Zone incorrect on Nest Hub

Muddi — Thu, 21 Apr 2022 23:37:59 GMT

Hey folks,

Thanks for bringing this up, and apologize for the late response.

It's been some time since this thread was updated. Does anyone here need assistance? Feel free to update this thread and the community will be glad to help.

Cheers,

Muddi

Re: Time Zone incorrect on Nest Hub

SRK86 — Fri, 22 Apr 2022 01:16:31 GMT

Hi Muddi, the issue still hasn't been rectified but daylight savings time has ended for this year so the timezone is temporarily correct for the next 5 months. Appears that the issue is the timezone loaded incorrectly in Google Maps, have logged the issue with that page too and no one from Google seems even slightly interested in fixing it. Disappointing really given how many Google devices I have!

Re: Time Zone incorrect on Nest Hub

Muddi — Tue, 26 Apr 2022 04:35:35 GMT

Hey SRK86,

We understand how you feel, but it's nice to know that your device is showing the right timezone now. In case you experience the same issue - I suggest you immediately send feedback so we can investigate what's going on with the device. Moving forward, it looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,

Muddi

Re: Time Zone incorrect on Nest Hub

SRK86 — Tue, 26 Apr 2022 04:49:25 GMT

So I have waited two months for a response only to have the thread closed because the timezone changed due to the end of daylight savings, not because Google actually did anything to resolve the issue. So do you recommend I just wait until October for daylight savings to start again and then start the process to get it fixed all over again? Just be have the issue ignored again? Unbelievable.

Re: Time Zone incorrect on Nest Hub

Muddi — Fri, 06 May 2022 01:19:08 GMT

Hey SRK86,

My apologies for the delays. I understand how you feel. Rest assured that the team was able to track the issue and still look into it. Also, this is an isolated issue and it is best to send feedback while the issue is ongoing so we can check the crash logs on your device.

Thanks for understanding.

Cheers,

Muddi

Re: Time Zone incorrect on Nest Hub

SRK86 — Fri, 06 May 2022 23:39:01 GMT

It absolutely is not an issue isolated to my device. I have multiple Google device in my house, Pixel phones, Nest devices, Chromecast etc and it happens on all of them. It also happens on Maps using Android Auto in the car - when you put the address in it loads the time in AEDT.

I absolutely did report the issue when daylight savings was still on, back in February and raised it several times since. This issue occurs 6 months of the year and has been ongoing for a couple of years.

I absolutely do not have understanding for a company as big as Google with so many resources, being unwilling to take action to fix long ongoing issues.

It is clearly an issue with the way the timezone is loaded for my address and not an issue with my device.

Re: Time Zone incorrect on Nest Hub

MplsCustomer — Fri, 06 May 2022 23:51:25 GMT

@Muddi

Is Google simply unwilling to correct the timezone error in its address database for this customer's address?

Re: Time Zone incorrect on Nest Hub

Muddi — Sat, 07 May 2022 03:51:06 GMT

Hey SRK86,

We understand and thank you for the feedback. I am more than happy to forward this concern to the team as long as the issue is ongoing so we can further investigate it. We need to check the crash logs on your device. For us to do that, we need feedback from you on your device while the issue is happening..

@MplsCustomer: We'd love to help. In order for us to address the issue - we need feedback from users device while the issue is ongoing.

Cheers,

Muddi

Re: Time Zone incorrect on Nest Hub

SRK86 — Sat, 07 May 2022 10:52:27 GMT

I have already had the issue assessed, while the fault was occurring, by Google tech support. They determined it was not an issue with the device and to report the issue here. They also said they would raise the issue internally for engineers to assess and for the database to be amended. Nothing happened, daylight savings ended for the year and now you are saying 'problem solved'.

It certainly isn't solved, just postponed till October when Daylight Savings starts up again!

There are no crash logs as there isn't a device issue!

Re: Time Zone incorrect on Nest Hub

Muddi — Tue, 10 May 2022 15:58:34 GMT

Hey SRK86,

I appreciate all the information. To confirm, do you have a case ID so I can check if I can get any information about the reported issue. As well as the progress of bugs if there are any.

Looking forward to your response.

Cheers,

Muddi

Re: Time Zone incorrect on Nest Hub

totostache — Thu, 12 May 2022 10:13:11 GMT

I am facing the same issue. I moved recently, updated the address on Google home. But my timezone has not been updated on my Google nest...

Re: Time Zone incorrect on Nest Hub

Muddi — Thu, 12 May 2022 12:01:22 GMT

Hey totostache,

To confirm, did you reboot your device after updating the address from the Google Home app? If yes, please proceed with resetting your Google Nest Hub by pressing and holding both volume buttons together, at the back of the Nest Hub, for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting the Nest Hub.

Let me know if that works,

Cheers,

Muddi