topic Re: Radio alarms don't work like they did before in Speakers and Displays

Radio alarms don't work like they did before

Thksnow — Wed, 06 Jul 2022 17:49:58 GMT

I have a Nest Hub which I have set up as a bedroom alarm clock with alarms which play one of my local FM radio stations. It has worked fine for months playing the local FM radio station via TuneIn. A few days ago the alarms started playing one of the standard alarm sounds as opposed to the radio station. I factory reset the hub and put in new alarms for the radio station and now it plays the radio station at the alarm time (see picture) but when you hit snooze or cancel it just keeps playing the radio station. You can verbally tell it to stop playing and it will, but if you pressed snooze originally it will come back on 10 mins later. Has anyone else seen this problem and does anyone know how to solve it?

Re: Radio alarms don't work like they did before

Hammmer — Mon, 11 Jul 2022 08:32:41 GMT

Exactly the same problem.

Had to tell it to stop twice today.

The stop of snooze 'buttons' don't work (or have to tap snooze, wait and then tap pause.....wide awaje by then)

Re: Radio alarms don't work like they did before

Thksnow — Mon, 11 Jul 2022 15:33:24 GMT

Thanks. I knew I couldn't be the only one with this problem, but why doesn't someone from Google comment or admit this is a problem? Or do they not even care??? Obviously they changed something and need to fix this, as it makes the device useless as a radio alarm clock. I'm probably going to get rid of it and go back my old alarm clock, unfortunately.

Re: Radio alarms don't work like they did before

Princesss — Mon, 11 Jul 2022 17:08:15 GMT

Hi everyone,

Thanks for bringing this up.

Sorry to hear about what's happening. We'd like to check further what's causing this to happen by answering these questions:

When did you notice this happening?
Is this also happening when setting a regular alarms?
Also, are you having issue with a particular radio station from TuneIn or is it isolated on one specific radio stations?

Let's go ahead and try first to set a media alarm by using a different music provider like Spotify or YouTube Music so that we can check if this is isolated only on TuneIn. Lastly, kindly provide the cast firmware version of your Google Nest display.

To check which firmware version you're on, follow these steps:

Make sure your mobile device or tablet is linked to the same account as your speaker or display.
Open the Google Home app .
Touch and hold your device's tile.
At the top right, tap Settings Device information.
Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Best,

Princess

Re: Radio alarms don't work like they did before

Thksnow — Mon, 11 Jul 2022 19:37:02 GMT

Thanks for your response Princesss.

This started happening approximately 10 days ago, but I can't be sure exactly when. I tried it with Pandora, iHeartRadio, and another local radio station just now and it did the exact same thing as with TuneIn (doesn't stop playing when you push snooze or cancel). I tried it with a normal alarm sound and it worked fine.

The software on the unit is:

System firmware version: 6.20211109.1.3166240
Cast firmware: 1.60.305621

Hope this helps and you can find a solution soon. Please keep us informed and let us know if you need any additional information.

Re: Radio alarms don't work like they did before

Princesss — Tue, 12 Jul 2022 15:42:42 GMT

Hi Thksnow,

I appreciate all the details you've shared. Since reset has been done, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

Re: Radio alarms don't work like they did before

Thksnow — Tue, 12 Jul 2022 16:33:59 GMT

Princess - I filled out and submitted the form. Thanks. You might want to ask Hammmer, who commented above that he has the exact same problem, to provide you the info I did and also fill out the form.

Re: Radio alarms don't work like they did before

Hammmer — Tue, 12 Jul 2022 22:02:53 GMT

Same firmware:

System firmware version: 6.20211109.1.3166240
Cast firmware: 1.60.305621

Language: English US

Country: AU

Re: Radio alarms don't work like they did before

Hammmer — Tue, 12 Jul 2022 22:11:01 GMT

Hey Princess - I have also filled out and submitted the form.

Thanks.

Re: Radio alarms don't work like they did before

Hammmer — Tue, 12 Jul 2022 22:12:52 GMT

Hi Princess

Thanks for picking this up

I have also filled out and submitted the form.

Re: Radio alarms don't work like they did before

Princesss — Wed, 13 Jul 2022 16:15:25 GMT

Hi everyone,

Thanks for responding.

@Thksnow, We've received your form-- thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

@Hammmer, I appreciate all the info you shared. We'll go ahead and check it and will update this thread once we received it.

Best,

Princess

Re: Radio alarms don't work like they did before

Hammmer — Thu, 14 Jul 2022 09:06:33 GMT

Today, cancelled my 7:30am radio alarm and set a 'normal' alarm instead.

Pretty sure that when the alarm sounded both Snooze and Stop were available on the screen.

But, when I reached over, the snooze had disappeared leaving on the stop button................ I was getting up anyway 🙂

I'll check this again tomorrow morning more closely.

Re: Radio alarms don't work like they did before

Thksnow — Thu, 14 Jul 2022 11:38:43 GMT

Thanks, but I haven't observed that after changing it back to one of the standard alarm soinds. Just a thought, but I'd recommend that later today you run a test by changing the time of the alarm (temporary) to a few minutes later then the current time, and watch what happens when the alarm goes off. After you run this test, and report back, you can change the alarm back to the normal time.

Re: Radio alarms don't work like they did before

Hammmer — Thu, 14 Jul 2022 23:04:21 GMT

Checked again this morning - basic alarm only.

Snooze button worked.

Will turn that off and radio alarm back on and see if there's any luck.

Re: Radio alarms don't work like they did before

Thksnow — Thu, 14 Jul 2022 23:21:53 GMT

You can try that but I wouldn't expect you'd see any chance in the radio alarm issue since Princess at Google hasn't told us yet that they have figured out why it's happening and developed a fix that we have in a software update. We hopefully will hear something soon.

Re: Radio alarms don't work like they did before

Thksnow — Fri, 15 Jul 2022 00:43:23 GMT

Princess - FYI, I received an email, attached, from one of your senior support folks just now, asking if I'd factory reset the device. I responded that I had, as I stated in the form I submitted. Hopefully they will reopen my case (7-3968000033193) as a result.

Re: Radio alarms don't work like they did before

Princesss — Fri, 15 Jul 2022 19:01:04 GMT

Hi everyone,

Appreciate all the details you've shared. I'll let the team know about this and will ask to reopen the case. Meanwhile, @Hammmer, you can also submit a form so we can work on a separate email just like @Thksnow. Let us know once you're done.

Best,

Princess

Re: Radio alarms don't work like they did before

Thksnow — Fri, 15 Jul 2022 19:35:21 GMT

Princess - Hammmer indicated on one of his messages on this thread a few days ago that he filled out and submitted the form already.

Re: Radio alarms don't work like they did before

Hammmer — Sat, 16 Jul 2022 00:50:09 GMT

A bit more info.

Radio Alarm set for 9:00 am today (it's a Saturday).

I got up before the alarm went off and watched it (probably should have taken photos) - here's what happened.

Clock clicked over the 9:00

After a few seconds(perhaps 5) the Radio App loaded and my digital radio station started playing.

The screen was split in two with the radio app playing on my left (looking at the screen) and Snooze / Stop buttons showing on the right half.

I tapped snooze and nothing happened so I tapped snooze once more.

This time the snooze button disappeared leaving only the stop button - so I tapped stop.

And the stop button disappeared leaving the radio app filling the screen with my chosen digital radio station still playing.

I tapped the pause to stop the radio app.

Re: Radio alarms don't work like they did before

Thksnow — Sat, 16 Jul 2022 02:00:45 GMT

Thanks Hammmer. That's exactly what happens on mine also. As I recall, although I could be wrong, when it was working normally before we didn't get the split screen when the alarm first came on.