topic Re: Outside LEDs turn on when playing media on Nest Mini in Speakers and Displays

Outside LEDs turn on when playing media on Nest Mini

Paulgjackson — Mon, 15 Aug 2022 10:50:39 GMT

Hello,

this started happening recently, but when playing media through the Nest Mini speaker the outside two white LEDs light up (see photo). Other than that the speaker seems to be functioning fine but am just curious what the lights mean?

Thanks in advance for any info on this

Re: Outside LEDs turn on when playing media on Nest Mini

MplsCustomer — Mon, 15 Aug 2022 13:22:22 GMT

@Paulgjackson

Maybe this will help: https://support.google.com/googlenest/answer/7073219?hl=en#mini

Re: Outside LEDs turn on when playing media on Nest Mini

Paulgjackson — Mon, 15 Aug 2022 13:41:00 GMT

Thanks. Already saw this article but the behaviors listed don't match what I have going on. It's almost as if it thinks a hand is near even though I have Ultrasound Sensing disabled.

Re: Outside LEDs turn on when playing media on Nest Mini

Paulgjackson — Mon, 15 Aug 2022 14:36:21 GMT

Well I played around with the Ultrasound Sensing setting and after turning it ON the LEDs went off, weird. Turned it back off and now the lights stay off. I guess some setting got corrupted. Problem solved for now.

Re: Outside LEDs turn on when playing media on Nest Mini

Princesss — Tue, 16 Aug 2022 03:31:56 GMT

Hi everyone,

@Paulgjackson, glad to know that it's already working. We will pin your post so other users can try the steps you did. If you have additional questions, feel free to update this thread and the community would be glad to help.

By the way, thanks @MplsCustomer for always helping us.

Best,

Princess

Re: Outside LEDs turn on when playing media on Nest Mini

ChrisAhlund — Wed, 17 Aug 2022 08:11:43 GMT

Did this work for you in the long run? I've already tried this but the issue comes back when I play something the next day.

Re: Outside LEDs turn on when playing media on Nest Mini

Paulgjackson — Wed, 17 Aug 2022 09:58:33 GMT

I tried it again just now and the lights came back on. Enabling and disabling the Ultrasound setting put it right. I guess it's going to be a persistent issue.

Re: Outside LEDs turn on when playing media on Nest Mini

ChrisAhlund — Wed, 17 Aug 2022 21:43:50 GMT

@Princesss I think it's time for you guys to look into this issue.

Re: Outside LEDs turn on when playing media on Nest Mini

Princesss — Thu, 18 Aug 2022 05:24:40 GMT

Hi everyone,

Thanks for responding. If you're still experiencing the same after the reset, we'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: Outside LEDs turn on when playing media on Nest Mini

Muddi — Sun, 21 Aug 2022 12:58:50 GMT

Hi everyone,

Checking in to see if anyone has filled out the form?

Cheers,

Muddi

Re: Outside LEDs turn on when playing media on Nest Mini

ChrisAhlund — Sun, 21 Aug 2022 13:25:45 GMT

@Muddi I have.

Re: Outside LEDs turn on when playing media on Nest Mini

Muddi — Mon, 22 Aug 2022 04:24:33 GMT

Hey ChrisAhlund,

Thanks for the update. Your case has been forwarded to the team. Please check your email from time to time as someone will send you an email. Here's the case ID for your reference: 6-3020000032948.

Let us know if you need further help. Otherwise will be closing this thread in 24 hrs. since OP's issue was resolved.

Cheers,

Muddi

Re: Outside LEDs turn on when playing media on Nest Mini

ChrisAhlund — Mon, 22 Aug 2022 06:41:02 GMT

@Muddi Not sure if OP's issue is resolved after writing this: "I tried it again just now and the lights came back on. Enabling and disabling the Ultrasound setting put it right. I guess it's going to be a persistent issue." Sounds to me like the issue came back. Can you please wait to close the tread if someone else got the same issue? (I found a threat on this issue but since it was closed I had to make a new one)

Re: Outside LEDs turn on when playing media on Nest Mini

Muddi — Mon, 22 Aug 2022 07:35:24 GMT

Hey ChrisAhlund,

Sure! I'll leave this thread open for a while so we can check if other users will chime in or if the OP will update us with his device.

Thanks,

Muddi

Re: Outside LEDs turn on when playing media on Nest Mini

Paulgjackson — Mon, 22 Aug 2022 08:52:01 GMT

FYI I'm still experiencing the same issue as originally reported

Re: Outside LEDs turn on when playing media on Nest Mini

Muddi — Tue, 23 Aug 2022 04:02:52 GMT

Hey Paulgjackson,

Thanks for the update. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Outside LEDs turn on when playing media on Nest Mini

Paulgjackson — Tue, 23 Aug 2022 04:58:52 GMT

Done!

Re: Outside LEDs turn on when playing media on Nest Mini

Muddi — Wed, 24 Aug 2022 04:57:35 GMT

Hey Paulgjackson,

Thanks — we got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you.

Cheers,

Muddi