topic Log into google through the google home app in Speakers and Displays

Log into google through the google home app

joanna1014 — Thu, 18 Aug 2022 13:32:19 GMT

For some reason back in July my Nest Hub stopped allowing me to use it and keeps telling me to log into google through my google home app. I am logged in through the app. I have tired a factory reset and it still does not work. Any help would be appreciated.

Thanks!

Re: Log into google through the google home app

Azarco — Mon, 22 Aug 2022 22:12:12 GMT

Hey joanna1014,

That certainly hasn't been easy for you — let's see what's going on.

A few questions:

How frequently does the device unlink (daily, weekly, etc.)
Confirm if you have experienced Wi-Fi issues in your home to rule out a Wi-Fi problem.
What's the exact message you are getting on your Google Nest Hub when it's not working?
Are you using a private network? If so, do you have a dual-band router?

Give these steps a try:

Uninstall and reinstall your Google Home app.
Turn on Local network access for the Google Home app. Here's how: Privacy > Local Network > Google Home app.
Check router settings. (AP isolation must be disabled and UPnP must be enabled).
Toggle the Wi-Fi off/on.
Try resetting your Nest Hub again.

Let us know how it goes.

Best,

Alex

Re: Log into google through the google home app

Azarco — Thu, 25 Aug 2022 22:20:36 GMT

Hey joanna1014,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Thanks,

Alex

Re: Log into google through the google home app

Azarco — Sat, 27 Aug 2022 18:59:27 GMT

Hey joanna1014,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Cheers,

Alex