topic Re: Google nest hub screen burn. in Speakers and Displays

Google nest hub screen burn.

Caspilcueta92 — Wed, 10 Aug 2022 03:30:37 GMT

The screen from my google nest hub has started to show some horizontal green stripes everytime it gets activated (lights, voice commands, touch)

Re: Google nest hub screen burn.

Caspilcueta92 — Wed, 10 Aug 2022 03:36:54 GMT

Does anybody else have had this issue and know how to fix it ?

Re: Google nest hub screen burn.

Azarco — Sun, 14 Aug 2022 17:42:55 GMT

Hey Caspilcueta92,

Thanks for reaching out — let me help you out.

A few questions: when did the behavior start? Was the device dropped or knocked over? Also, where and when did you purchase your Google Nest Hub? Could you try resetting your Nest Hub and let us know if that helps?

Looking forward to your response.

Best,

Alex

Re: Google nest hub screen burn.

Azarco — Wed, 17 Aug 2022 17:49:01 GMT

Hey Caspilcueta92,

How's it going with your Nest Hub? Feel free to respond to this thread if you still need help with your Google Nest display.

Thanks,

Alex

Re: Google nest hub screen burn.

Caspilcueta92 — Thu, 18 Aug 2022 04:49:21 GMT

hello!

it started like a month or so. I didn’t really pay much attention because I thought it needed to update or something. But the horizontal green lines started to increased.
the devices has always been plugged on my nightstand and never been dropped.
I tried resetting it and rebooting it according to what I was told by the google customer service / help desk through Facebook messenger.

I do not remember exactly when I bought it but it was around may-June of last year.

Re: Google nest hub screen burn.

Jake — Thu, 18 Aug 2022 17:51:36 GMT

Hey Caspilcueta92,

I wanted to check in, and see if you saw Alex's post. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Google nest hub screen burn.

Caspilcueta92 — Fri, 19 Aug 2022 00:17:49 GMT

Yes. I did. I replied to it. But I still have problems with the screen.

Re: Google nest hub screen burn.

Princesss — Fri, 19 Aug 2022 05:57:26 GMT

Hi Caspilcueta92,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: Google nest hub screen burn.

Muddi — Mon, 22 Aug 2022 11:27:06 GMT

Hi Caspilcueta92,

Chiming in - have you had the chance to fill out the form?

Cheers,

Muddi

Re: Google nest hub screen burn.

Muddi — Tue, 23 Aug 2022 11:39:26 GMT

Hey Caspilcueta92,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi