topic Re: Google Nest Hub Only Displaying Curated Art Tab in Menu in Speakers and Displays

Google Nest Hub Only Displaying Curated Art Tab in Menu

wbabbott3 — Thu, 11 Aug 2022 19:31:03 GMT

When I try to access the menu, I can only see the tab for "Curated Art". I tried doing a factory reset and nothing changed. Please advise, thanks

Re: Google Nest Hub Only Displaying Curated Art Tab in Menu

Azarco — Mon, 15 Aug 2022 20:53:24 GMT

Hey wbabbott3,

We're sorry to hear about your Google Nest Hub, let's see what's going on.

A few questions: was it working before? What country are you located in? Also, are you using a regular Google Account when you set up your Nest Hub?

Try reinstalling your Google Home app. If possible, can you send us a picture of your device?

Thanks,

Alex

Re: Google Nest Hub Only Displaying Curated Art Tab in Menu

Princesss — Thu, 18 Aug 2022 23:02:47 GMT

Hi wbabbott3,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Google Nest Hub Only Displaying Curated Art Tab in Menu

Princesss — Sat, 20 Aug 2022 01:05:25 GMT

Hi wbabbott3,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess

Re: Google Nest Hub Only Displaying Curated Art Tab in Menu

Meridiankc — Sat, 20 Aug 2022 15:32:36 GMT

Hello, I have been having that problem for 2-3 weeks now where the display would show the menu. When you swipe the screen you only get curated art. When you unplug it and restart it the menu will be available but I shouldn't have to unplug the nest every time I want to use it.

Re: Google Nest Hub Only Displaying Curated Art Tab in Menu

jimfortuno — Sat, 20 Aug 2022 15:55:08 GMT

All 3 of my 7 inch Nest displays have the same problem. Rebooting returns all menus. But then overnight the tabs disappear... only leaving the Curated Art tab. Same software version as you. This is one reason I don't like forced updates. Hopefully the Google Nest team can restore full tabs in the next update.

Re: Google Nest Hub Only Displaying Curated Art Tab in Menu

Azarco — Sat, 20 Aug 2022 20:35:43 GMT

Hey folks,

Thanks we appreciate the additional information. Have you tried resetting your Google Nest Hub? Also, could you try setting up your device using a mobile hotspot to isolate the issue?

Best,

Alex

Re: Google Nest Hub Only Displaying Curated Art Tab in Menu

Meridiankc — Sat, 20 Aug 2022 20:39:51 GMT

Yes, I've tried that...

In my attempt to troubleshoot this problem other people have reported experiencing the same problem. It is not an isolated incident. Perhaps it was a bug with the software?

Re: Google Nest Hub Only Displaying Curated Art Tab in Menu

Adithyapai — Sun, 21 Aug 2022 00:23:30 GMT

I am also having the same issue on my nest hub and i have the exact same cast version as mentioned in one of the replies above.

Re: Google Nest Hub Only Displaying Curated Art Tab in Menu

OlaSnoG — Tue, 23 Aug 2022 15:54:57 GMT

I have the exact same problem, I'm in the UK, and it worked fine until 1 or 2 months ago.

No Menu, just a Curated Art tab.

Exact same version as Meridiankc and just happening on 1st Gen. I have 2 2nd Gen as well and no issue at all.

This one is now useless, we need this fixed.

Thanks

Re: Google Nest Hub Only Displaying Curated Art Tab in Menu

OlaSnoG — Tue, 23 Aug 2022 15:57:38 GMT

In addition to my comment, I've tried to reset it I believe 4 times now, and still the same.

I can notice that the temperature on the left and side after the clock only shows - - .

Thanks

Re: Google Nest Hub Only Displaying Curated Art Tab in Menu

Azarco — Tue, 23 Aug 2022 20:29:16 GMT

Hey folks,

We received an update from our team about this. We're already aware of this and currently working on a stable fix. Kindly send a feedback report with a brief description of what's happening with your device. Ensure that "Send device usage data and crash reports to Google" is turned on for the device experiencing the issue.

Kind regards,

Alex

Re: Google Nest Hub Only Displaying Curated Art Tab in Menu

Muddi — Sat, 15 Oct 2022 23:13:21 GMT

Hey folks,

I'm just checking on this thread to see if anyone is still experiencing the same issue. Feel free to update the thread with the current firmware version of your device, so we can check if your device received the software update.

Cheers,

Muddi

Re: Google Nest Hub Only Displaying Curated Art Tab in Menu

jimfortuno — Sun, 16 Oct 2022 14:38:53 GMT

The update appears to have corrected the issue!

Software version: 48.41.32.466204089

Cast firmware: 1.62.312297

Re: Google Nest Hub Only Displaying Curated Art Tab in Menu

Muddi — Sun, 16 Oct 2022 23:10:45 GMT

Hey jimfortuno,

I appreciate the update. I'm happy to hear that your device is working properly now. I'll keep the thread open for a few more days to check if there are other users still having the same issue.

Cheers,

Muddi

Re: Google Nest Hub Only Displaying Curated Art Tab in Menu

Muddi — Sun, 23 Oct 2022 02:37:23 GMT

Hey everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cheers,

Muddi