topic Re: Google Nest Hub won't access Google Photos albums in Speakers and Displays

Google Nest Hub won't access Google Photos albums

Lbateman — Mon, 15 Aug 2022 17:13:41 GMT

Re-starting a locked-out thread (I was traveling during the response):

Hi,

I recently got a neat hub, and the only

photo option bailable is “recent highlights”. I have many albums in google photos which are visible on my phone and computer, but there is no option for me to add albums on the hub. I have the hub connected to google home and there is no option there either. How do I access albums?

A response was posted to the old thread to make a new album, but I have done that and the new album does not show up on the Nest Hub (no albums are available to be selected - the only option is recent highlights).

Re: Google Nest Hub won't access Google Photos albums

Rich1914 — Mon, 15 Aug 2022 18:52:17 GMT

On the Home app, if you go to the nest hub and click it, do you see "Cast my Screen" & "Edit Photo Frame" options?

If so, click Edit photo frame. You can then select the album(s) from your Google Photos you want rotated on the hub.

Re: Google Nest Hub won't access Google Photos albums

Azarco — Sat, 20 Aug 2022 22:01:51 GMT

Hey folks,

Thanks for reaching out — let's check what's going on.

We appreciate the help Rich1914!

Lbateman, a few more questions: what country are you located in? Was it working before? Also, make sure your Google Home and Google Photos app are signed in using the same Google Account. Try setting up Live Albums:

Open the Google Home app.
Tap the Nest display > Settings > Photo frame.
Tap Google Photos > Select a photo album.
Tap each face to include them in the Live Albums.
Once finished, tap Confirm.

Best,

Alex

Re: Google Nest Hub won't access Google Photos albums

Azarco — Tue, 23 Aug 2022 22:03:54 GMT

Hey Lbateman,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Thanks,

Alex

Re: Google Nest Hub won't access Google Photos albums

Azarco — Wed, 24 Aug 2022 22:22:39 GMT

Hey Lbateman,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Regards,

Alex

Re: Google Nest Hub won't access Google Photos albums

Lbateman — Thu, 25 Aug 2022 00:16:06 GMT

Apologies, I’ve tried replying to your emails but apparently that didn’t work. I have fixed the problem with your advice! I tried the difficult solutions first when the answer was simple - I was using two different logins and never realized I had multiple accounts across Google photos and Google home. Thanks!

Re: Google Nest Hub won't access Google Photos albums

Azarco — Thu, 25 Aug 2022 00:29:48 GMT

Hey Lbateman,

Awesome! Glad to hear that everything is sorted out. Let us know if you have any other questions.

Cheers,

Alex

Re: Google Nest Hub won't access Google Photos albums

Azarco — Sun, 28 Aug 2022 18:25:56 GMT

Hello Lbateman,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex