topic Re: Moved Hub to another room but changes won't save in Speakers and Displays

Moved Hub to another room but changes won't save

BristolAds — Sun, 14 Aug 2022 10:13:02 GMT

I moved my hub to a different room but any changes I make won't save. In my home app I tapped device info and followed the steps. There's a next button after selecting a new room, then the option to update the name and another next button. This takes me back to the unfo screen but no changes have been saved. Am I missing something?

Re: Moved Hub to another room but changes won't save

MplsCustomer — Sun, 14 Aug 2022 18:14:35 GMT

@BristolAds

Something like this happened with our Nest Hub Max, and I finally resorted to removing it from the Google Home app, doing a factory reset (https://support.google.com/googlenest/answer/7073477?hl=en), and reinstalling it.

Re: Moved Hub to another room but changes won't save

BristolAds — Sun, 14 Aug 2022 18:44:16 GMT

Thanks! I'll give that a go (I'll be honest, I thought I was being dim, glad it wasn't actually me!)

Re: Moved Hub to another room but changes won't save

Azarco — Wed, 17 Aug 2022 19:56:44 GMT

Hey there,

MplsCustomer, we appreciate the help!

BristolAds, checking back in, did the suggested steps shared by MplsCustomer work? Let us know if you still need our help by updating this thread.

Best,

Alex

Re: Moved Hub to another room but changes won't save

Azarco — Sat, 20 Aug 2022 20:00:51 GMT

Hi BristolAds,

Bumping in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Alex

Re: Moved Hub to another room but changes won't save

Azarco — Sun, 21 Aug 2022 20:05:35 GMT

Hey BristolAds,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex