topic Re: i also need which device to use, try saying that again including the devices name in Speakers and Displays

i also need which device to use, try saying that again including the devices name

Kp2312 — Wed, 17 Aug 2022 22:30:08 GMT

Connected to my samsung tv through smart things etc.

Recognises to turn the tv on/off pause/play etc. I've linked netflix to the home app but if i say 'play (a show) on netflix on (location) (device name) it keeps saying 'i also need which device to use, try saying that again including the devices name'

I can see that this has been asked before and apparently resolved but the resolution is no longer visible.

Help please, it's driving me mad haha

Re: i also need which device to use, try saying that again including the devices name

Muddi — Mon, 22 Aug 2022 13:35:46 GMT

Hey Kp2312,

Sorry to hear about your experience, but thanks for bringing this up. To confirm, is it a cast-enabled TV or does it have an external Chromecast device? What is the specific model of your TV?

Please note that there are limited actions that you can do to control your TV when linked via the SmartThings app to your Google Home/Nest device. You can visit this link for your reference.

Cheers,

Muddi

Re: i also need which device to use, try saying that again including the devices name

Kp2312 — Mon, 22 Aug 2022 21:08:30 GMT

Thanks for getting back to me it's cast enabled. Samsung AU7100 is the tv

Thanks

Re: i also need which device to use, try saying that again including the devices name

Princesss — Tue, 23 Aug 2022 05:36:42 GMT

Hi Kp2312,

If your TV is successfully linked to your Google Nest speakers, make sure that the TV and speakers are both set up in the same home structure and connected to the same Wi-Fi network. After that, try the commands listed on this link.

Let me know how it goes.

Best,

Princess

Re: i also need which device to use, try saying that again including the devices name

Kp2312 — Tue, 23 Aug 2022 19:04:24 GMT

Hello, what link sorry?

Re: i also need which device to use, try saying that again including the devices name

Princesss — Wed, 24 Aug 2022 01:18:22 GMT

Hi Kp2312,

Sorry for the confusion. Here's the link. Also, please make sure that your TV and Google Nest speakers as well as your router are in a good range from each other for better connection.

Keep me posted.

Best,

Princess

Re: i also need which device to use, try saying that again including the devices name

Kp2312 — Fri, 26 Aug 2022 15:30:04 GMT

Still get 'I also need which device to use, try saying that again including the devices name'

Re: i also need which device to use, try saying that again including the devices name

Muddi — Sun, 28 Aug 2022 12:36:11 GMT

Hey Kp2312,

To confirm, is your TV setup on SmartThings app or directly on the Google Home app?

Cheers,

Muddi

Re: i also need which device to use, try saying that again including the devices name

Kp2312 — Wed, 31 Aug 2022 10:07:30 GMT

Hello, its set up through smart things

Re: i also need which device to use, try saying that again including the devices name

Muddi — Wed, 31 Aug 2022 13:54:42 GMT

Hey Kp2312,

Got it! For you to play or stream Netflix via voice command on your TV - you have to set it up directly on the Google Home app. Make sure to remove it from the SmartThings app first then set up your cast enabled TV by following the steps on this link: Link your TV to your Google Nest or Home speaker or display

Hope this helps.

Cheers,

Muddi

Re: i also need which device to use, try saying that again including the devices name

Muddi — Sun, 04 Sep 2022 07:55:09 GMT

Hey Kp2312,

Have you tried the steps above? Let us know if you need further help, and we're happy to lend a hand.

Cheers,

Muddi

Re: i also need which device to use, try saying that again including the devices name

Azarco — Mon, 05 Sep 2022 20:44:15 GMT

Hey Kp2312,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Regards,

Alex