topic Re: Google Nest Display Gen 1 always displaying "Link Account" after factory reset. in Speakers and Displays

Google Nest Display Gen 1 always displaying "Link Account" after factory reset.

Rdianco — Thu, 26 Aug 2021 22:10:20 GMT

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Original poster: Tim DeSouza

I had to factory reset my Google Nest Display Gen 1 after I was constantly getting a black screen and no response. During the reset and configuration, it would get stuck on "Connected" screen. My only option would be to pull the plug and reboot. Upon reboot the screen that appears keeps stating "Link Account" but in the Home app I can clearly see the accounts that are linked. Any help is appreciated.

Note I've tried setting up as new device re-configuring all settings and still stuck in the same prompt.

Re: Google Nest Display Gen 1 always displaying "Link Account" after factory reset.

Rdianco — Thu, 26 Aug 2021 22:10:47 GMT

Hello Tim DeSouza,

I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.

I just wanted to check in, has this issue resolved on its own for your device?

If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?

If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?

Your feedback is greatly appreciated, as it will help our engineering team address this issue.

- From Frances (Community Specialist)