topic Re: Firmware Update Issue in Speakers and Displays

Firmware Update Issue

pabloleibo — Tue, 16 Aug 2022 16:02:06 GMT

Hi!

I bought my Google Nest Hub (2nd Gen) and it doesn't update its firmware. Its current version is

System Firmware Version: 290464

Cast Firmware: 1.56.290464

But Google shows the latest version is 1.56.309385

https://support.google.com/googlenest/answer/7365257?hl=en#zippy=%2Ccurrent-production-firmware-version%2Ccheck-the-firmware-version-of-your-speaker-or-display%2Ccheck-the-version-on-your-nest-display

This makes my Device doesn't show, e.g., the app launcher. I'm in Argentina.

Can you help me?

Thanks!

Re: Firmware Update Issue

Cathal_S — Tue, 16 Aug 2022 17:12:27 GMT

Hi there,

It might be because you are using your device from an unsupported country. The Google Nest hub 2nd gen is officially sold in Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy Japan, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States (except for Puerto Rico).

Maybe you could try using it through a VPN connection with a supported county and see if the firmware version updates.

Re: Firmware Update Issue

Innovalol — Wed, 17 Aug 2022 21:42:08 GMT

it's funny how they use this "product country launch" as leverage to discard that the hardware sucks.

Re: Firmware Update Issue

Cathal_S — Thu, 18 Aug 2022 06:40:03 GMT

@Innovalol

Sorry I'm not sure what you mean?

Please could you explain further.

Re: Firmware Update Issue

garfunkle — Thu, 18 Aug 2022 23:29:36 GMT

this nest hub v2, is a garbage. since i got it, [usa] it reboots 3-5x a day. it crashes often. the firmware in this device is the problem. all i get is robo form emails that you cant reply to. i will never buy another google device...

Re: Firmware Update Issue

Muddi — Mon, 22 Aug 2022 13:08:15 GMT

Hey folks,

I hope we were able to answer your question with the info provided by @Cathal_S (Thanks for your help). If you have additional questions, feel free to respond to this thread and we'd be happy to further assist you.

Cheers,

Muddi

Re: Firmware Update Issue

Innovalol — Mon, 22 Aug 2022 17:07:09 GMT

it keeps restarting every day, do we want to really fix this?

Re: Firmware Update Issue

Princesss — Tue, 23 Aug 2022 01:51:17 GMT

Hi Innovalol,

Sorry to hear about this. Could you please tell us what country are you located at? Also, kindly provide the cast firmware version of your Google Nest speaker so we can check further.

To check which firmware version you're on, follow these steps:

Make sure your mobile device or tablet is linked to the same account as your speaker or display.
Open the Google Home app .
Touch and hold your device's tile.
At the top right, tap Settings Device information.
Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Best,

Princess

Re: Firmware Update Issue

dgg006 — Wed, 24 Aug 2022 14:24:10 GMT

Tengo el mismo problema, soy de Uruguay.

Adicional a que no se actualiza, también faltan opciones en el menú, no puedo entrar a la parte de gestos por ejemplo (algo que nunca logre hacer funcionar)

___________________________________________

I have the same problem, I'm from Uruguay.

In addition to not updating, there are also missing options in the menu, I can't access the gestures part for example (something that I never managed to make work)

The screen was purchased from the official google store that you have on ebay.

La pantalla fue comprada en al tienda oficial de google que tiene en ebay.

Re: Firmware Update Issue

Muddi — Thu, 25 Aug 2022 13:40:36 GMT

Hey dgg006,

Chiming in - thanks for the information. Sorry to know that your device is not getting a firmware update. I agree with @Cathal_S that the reason for not getting an update is because of your location. Please note that we can only guarantee the full functionalities for the Google Home/Nest devices in those countries where it was officially supported and released. You might want to try resetting your device then check if it will push the update. If not, send feedback via voice command by following the steps on this link.

For all other users, please do not hesitate to update this thread if you still need help with your device.

Cheers,

Muddi

Re: Firmware Update Issue

dgg006 — Thu, 25 Aug 2022 14:44:19 GMT

Ayer logré actualizarlo. Lo raro sigue siendo los "ajustes" incompletos. Solo muestra esto.

_________________________

Yesterday I managed to update it. The weird thing is still the incomplete "settings". Just show this.

https://i.postimg.cc/8cBQ5n3C/20220824-165847.jpg

Re: Firmware Update Issue

Muddi — Sun, 28 Aug 2022 09:51:09 GMT

Hey dgg006,

Thanks for sharing the photo. It's nice to know that you were able to update your device now. For missing settings, possible that those are not available in your device because you are located in a country where the device is not fully supported.

Cheers,

Muddi

Re: Firmware Update Issue

Muddi — Wed, 31 Aug 2022 13:56:27 GMT

Hey dgg006,

I just wanted to check if you have additional concerns about your Nest Hub (2nd gen)? Feel free to update this thread, and we're glad to assist you further.

Cheers,

Muddi

Re: Firmware Update Issue

dgg006 — Wed, 31 Aug 2022 16:23:25 GMT

Thank you very much! But if you're so limited by location there aren't many other options. I'll think about migrating everything to Alexa

Re: Firmware Update Issue

Muddi — Thu, 01 Sep 2022 07:57:11 GMT

Hi dgg006,

We understand. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,

Muddi