topic Re: I Can’t Do That Here in Speakers and Displays

I Can’t Do That Here

Skye3110 — Thu, 18 Aug 2022 09:05:09 GMT

I see another user has the same issue today. I listen to LBC everyday but this morning I keep receiving the same message ‘I can’t do that here but you can ask me to play it on one of your other devices’. Also tried rebooting but no joy. Is it a glitch? Any advice please?

Re: I Can’t Do That Here

VHandlebars79 — Thu, 18 Aug 2022 10:05:48 GMT

Same

Re: I Can’t Do That Here

kw87 — Thu, 18 Aug 2022 11:25:57 GMT

This is happening to me too, today. Ive seen a post where the command 'Play LBC UK' is working but I've not had the chance to test this yet.

Re: I Can’t Do That Here

Skye3110 — Fri, 19 Aug 2022 08:25:25 GMT

Still receiving same message this morning when specifically requesting ‘play LBC’ but if I request ‘play Global Player’ it plays LBC News!! If I request presenter by name, it ‘has looked for eg Nick Ferrari on LBC but can’t find it or stream it’. Bizarre.

Re: I Can’t Do That Here

Muddi — Tue, 23 Aug 2022 09:47:55 GMT

Hey folks,

Thanks for bringing this up. My apologies for the late response here. I understand the feeling when you can't listen to your favorite news station. A few questions: what is the specific Google Home/Nest device you have? What country are you located in? What is the firmware version of your speaker? Does the same issue happen when you use the Google Assistant app on your phone?

I tried asking my Nest Mini to play LBC news, it acknowledged the command then played LBC news from Global Player.

Cheers,

Muddi

Re: I Can’t Do That Here

Skye3110 — Tue, 23 Aug 2022 13:59:01 GMT

Hey,

Thank you for your message. It seems to be working again, hopefully just a blip but will come back to you if there is a recurring issue.

Re: I Can’t Do That Here

Muddi — Wed, 24 Aug 2022 04:54:33 GMT

Hey Skye3110,

Thanks for the update. I'm happy to hear that it's now working. I'll keep this thread open for a while to monitor the issue. Feel free to update this thread in case you need more help with your device.

Cheers,

Muddi

Re: I Can’t Do That Here

Skye3110 — Wed, 24 Aug 2022 10:50:38 GMT

Thank you, still working today so hopefully the issue has been resolved.

Re: I Can’t Do That Here

Muddi — Wed, 24 Aug 2022 14:00:41 GMT

Hey Skye3110,

Perfect! Let's wait for other users as well just to make sure that this issue was resolved.

Cheers,

Muddi

Re: I Can’t Do That Here

kw87 — Wed, 24 Aug 2022 14:33:39 GMT

Working for me too 🙂

Re: I Can’t Do That Here

Muddi — Thu, 25 Aug 2022 15:13:05 GMT

Hey kw87,

Excellent! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,

Muddi

Re: I Can’t Do That Here

Muddi — Sun, 28 Aug 2022 12:38:32 GMT

Hi kw87,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi