topic Re: Nest Speaker "Sorry, I can't send messages yet" in Speakers and Displays

REPLY to Broadcast has been removed?

HBZ — Fri, 19 Aug 2022 07:58:43 GMT

I have Nest and Home speakers throughout my house.

For the past few years we've been able to respond to a home Broadcast with, "reply", allowing us to then send another voice message in response to the initial Broadcast.

For the past week or two, it now says, "I can't send messages yet"

Any idea what's happened for us to lose yet more home functionality?

Nest hub 2 won't reply to broadcasts

SHAZBOT — Thu, 18 Aug 2022 23:57:49 GMT

My nest hub won't reply to broadcast from other rooms, whereas it had been fine previously. I don't know what changed. Re-booting has not helped. When I receive a broadcast the reply button elicits the response. "Sorry I can't send messages yet". The same response is issued when I use the response, "ok google reply". It had previously been a godsend as my mobility is limited. I use it to call for help from my grown children in other rooms. I can still do that sure, but neither of us can reply except by making a new specific broadcast. If anyone knows how to fix it, please let me know. Thanks

Nest Speaker "Sorry, I can't send messages yet"

mkw037 — Fri, 19 Aug 2022 17:59:11 GMT

Recently, when a broadcast happens, and I say "Hey Google, reply", Google responds with:

"Sorry, I can't send messages yet"

This is new, replies have worked for years on my devices. Now I have to say "Hey Google, broadcast" which goes throughout the whole house instead of just to the 1 device that sent the original message.

Re: Nest Speaker "Sorry, I can't send messages yet"

grahamtb4 — Sun, 21 Aug 2022 20:35:38 GMT

We've been having the same issue. We restarted the network, but the issue persist. Anybody have any luck resolving this?

Re: Nest Speaker "Sorry, I can't send messages yet"

roundhouse — Mon, 22 Aug 2022 00:39:59 GMT

Same issue here. It started about a week ago. There seem to be another thread started not too long ago about the same issue. Reply to broadcast "Sorry, I can't send messages yet"

Re: REPLY to Broadcast has been removed?

roundhouse — Mon, 22 Aug 2022 00:42:50 GMT

Same issues here started about a week ago. There is another thread about the same REPLY issue. Hoping someone find a resolution soon. Sorry, I can't send messages yet"

Re: REPLY to Broadcast has been removed?

Juzdu — Mon, 22 Aug 2022 01:06:04 GMT

Ditto for us here, we use Broadcast a lot as we have google speakers in almost every room of our 2 storey house. A week or so ago reply stopped working. I'll log a call with support and report back.

Re: Nest Speaker "Sorry, I can't send messages yet"

Juzdu — Mon, 22 Aug 2022 02:51:47 GMT

I'm on with google support chat at the moment about it. As a workaround, if you know the room the broadcast came from, you can say "Hey Google, broadcast to kitchen" and then it'll only send your broadcast to that room. Google can be fiddly about room/device names though. Weirdly my wife can say "broadcast to jenny" and it sends a message to our daughter's bedroom speaker, but if I say exactly that it says it can't find anything by that name. But if I say "hey google broadcast to jenny's bedroom" it works.

Re: REPLY to Broadcast has been removed?

Juzdu — Mon, 22 Aug 2022 02:48:41 GMT

I've logged the issue with Google, they couldn't solve it on the chat, and suspect it might be a recent firmware update. They've taken it offline and will get back to me via email.

It helps the priority if you report it yourself, so if you want, say "Hey Google send feedback" to one of your devices, then when it asks what the feedback is, say something like "After sending a broadcast to our home speakers we used to be able to use 'Hey Google reply' to reply to that broadcast, but it recently stopped working. Now when we say 'Hey Google reply' it says 'I'm sorry, I can't send messages yet'".

Re: Nest Speaker "Sorry, I can't send messages yet"

Juzdu — Mon, 22 Aug 2022 02:49:13 GMT

I've logged the issue with Google, they couldn't solve it on the chat, and suspect it might be a recent firmware update. They've taken it offline and will get back to me via email.

Re: REPLY to Broadcast has been removed?

roundhouse — Mon, 22 Aug 2022 03:00:55 GMT

@Juzdu thank you for looking into it and appreciate the effort on chatting with tech support. I'll get into reporting the issue myself from our devices as you suggested. Thanks again!

Re: REPLY to Broadcast has been removed?

HBZ — Mon, 22 Aug 2022 05:49:51 GMT

Thanks @Juzdu I've also sent feedback, following your guidance.

Let's hope they do resolve it.

Shame we can't manually undo recent firmware updates.

Re: Nest Speaker "Sorry, I can't send messages yet"

HBZ — Mon, 22 Aug 2022 05:52:48 GMT

Glad there's this thread chasing the "reply" issue, too.

"Broadcast to" is also very unreliable, often with funny but really frustrating results!

Re: REPLY to Broadcast has been removed?

Juzdu — Tue, 23 Aug 2022 00:07:26 GMT

I am enrolled in the 'preview programme' for my home speaker devices, but I don't think this is preview firmware...device info is meant to show if you have a preview version. Are you enrolled in the preview programme @HBZ or @roundhouse ?

Re: Nest hub 2 won't reply to broadcasts

althe3rd — Tue, 23 Aug 2022 00:40:24 GMT

I have been also seeing the same thing recently. Does anyone know what happened to break that functionality?

Re: REPLY to Broadcast has been removed?

roundhouse — Tue, 23 Aug 2022 05:42:01 GMT

@Juzdu no, I am not enrolled in the preview program.

Re: REPLY to Broadcast has been removed?

HBZ — Tue, 23 Aug 2022 06:13:52 GMT

@Juzdu nope, neither am I. But, I'd join if I thought it would help!

Re: REPLY to Broadcast has been removed?

HBZ — Tue, 23 Aug 2022 06:17:19 GMT

Yes thank you.

I sent the verbal feedback as suggested thank you. I didn't receive an automated email acknowledgement of the feedback, but yesterday it said thank you. So, hopefully that'll add to their tally of people experiencing the problem.

Re: Nest hub 2 won't reply to broadcasts

Muddi — Tue, 23 Aug 2022 14:56:13 GMT

Hey folks,

I appreciate you for raising this concern to our team.

I've duplicated this thread to a similar trending issue on this link. Our team is looking into this issue at hand and I suggest following the main thread for updates.

Please make sure to send feedback using the keywords, "GHT3 Reply to broadcast not working". For more instructions on how to send feedback via your Google Home, please click this link.

Thank you for your patience.

Best,
Muddi

Re: REPLY to Broadcast has been removed?

Muddi — Tue, 23 Aug 2022 14:47:11 GMT

Hey folks,

Thanks for bringing this up. I know how challenging it is when you're having issues replying on broadcast using your Google Home/Nest devices. Our team is aware of this and looking into this issue at hand. Please let us know the type of device that you have together with the firmware version.

Please make sure to send feedback using the keywords, "GHT3 Reply to broadcast not working." For more instructions on how to send feedback via your Google Home, please click this link.

I’ll make sure to get back on this thread as soon as an update becomes available. Also, I'll pin this response as a solution for all the users to see this.

Cheers,

Muddi