topic Re: Auto brightness offset slider keeps resetting in Speakers and Displays

Auto brightness offset slider keeps resetting

Awff — Fri, 25 Mar 2022 01:31:37 GMT

Hello,

I have two nest hubs where I previously was able to adjust the auto brightness offset slider anywhere from 0% to 100%

now ever since a recent update, it seems to be bugged and only allows me to fix it to three settings… 0%, 50% and 100%. Anywhere else will just reset the slider to 50%…

is there something I am doing wrong??

Re: Auto brightness offset slider keeps resetting

Nezz — Sun, 27 Mar 2022 16:49:29 GMT

I have the same issue, on both Android and iOS. Now there are only 3 brightness offset settings available instead of 5.

Re: Auto brightness offset slider keeps resetting

Karam990 — Wed, 30 Mar 2022 04:24:36 GMT

I have the same issue

Re: Auto brightness offset slider keeps resetting

ssmakan — Sun, 03 Apr 2022 13:51:16 GMT

i also hae the same issue. some sort f bug?

Re: Auto brightness offset slider keeps resetting

ssmakan — Sun, 03 Apr 2022 19:38:23 GMT

Interestingly, I tried installing an old version of the Google Home app from Dec 2020. It fixed this problem! The slider on that app let me adjust the ambient offset perfectly. Which makes me think it's an app issue, not a device issue.
I actually had another issue with the latest app earlier - it wouldn't let me change my device name. Again, the old app was fine and worked.

Re: Auto brightness offset slider keeps resetting

Awff — Sun, 03 Apr 2022 21:55:19 GMT

I’m hoping this gets fixed on the next update.

make sure you report the issue by

- going into the page where you change the brightness offset;

- then tap the three dots at the top right corner and select “feedback”

Re: Auto brightness offset slider keeps resetting

Muddi — Fri, 20 May 2022 12:59:12 GMT

Hey folks,

Thanks for sharing details about the issue. My apologies for the late response here.

Checking in to see if you still have the same options to set brightness on your Google Nest Hub? Let us know by updating this thread, and I'll be glad to assist you further.

Cheers,

Muddi

Re: Auto brightness offset slider keeps resetting

Awff — Fri, 20 May 2022 13:06:06 GMT

Yes this is still an ongoing issue even after several updates later. The brightness slider still jumps to either ends or the middle. Please see attached link you’ll notice that I change the brightness it will jump back to the closest

https://share.icloud.com/photos/05cFWB5izGc7ed88s06dPRgXg

Re: Auto brightness offset slider keeps resetting

Nezz — Fri, 20 May 2022 13:55:30 GMT

Same here. I have 4 nest hubs and all of them have 3 brightness options available instead of the previous 5. This is annoying because I used to use 4/5 as the brightness level, but now I can either make the devices dimmer or brighter than I wish.

Re: Auto brightness offset slider keeps resetting

Muddi — Sat, 21 May 2022 03:17:48 GMT

Hey folks,

Thanks for coming back to us. Sorry to hear that you still have issues adjusting the brightness of your device from the Google Home app. To confirm, do you have the same issue when adjusting the settings from the Nest Hub screen? What is the Google Home app version on your phone? Also, what is the make and model of your device including the Android or iOS version?

Our team would want to check on this further. Please replicate the issue first, then make sure that device usage and crash reports to Google is enabled. Once done, please send feedback on the Google Home app using the keywords "GHT3 Auto brightness offset slider keeps resetting." To know more about sending feedback, please refer to this link.

We'll keep everyone posted on this thread as soon as we have something to share — we appreciate your patience.

Cheers,

Muddi

Re: Auto brightness offset slider keeps resetting

Awff — Sat, 21 May 2022 09:40:56 GMT

Just confirming, the issue is not setting the brightness on the hub, but the brightness offset slider.

Iphone 13 Pro Max, iOS 15.4.1

Google app ver 2.50.105

Re: Auto brightness offset slider keeps resetting

Muddi — Tue, 24 May 2022 05:24:28 GMT

Hey Awff,

Thanks for the information. We understand it's the settings for the brightness offset slider. We just need to use title of this thread as a keywords to track the issue. Please confirm that you are able to send feedback on the Google Home app, so we can check it.

Cheers,

Muddi

Re: Auto brightness offset slider keeps resetting

Awff — Tue, 24 May 2022 10:25:43 GMT

Hi Muddi,

along with the previous message, I have also sent the feedback with the quotes subject as advised

Re: Auto brightness offset slider keeps resetting

Nezz — Tue, 24 May 2022 10:42:14 GMT

I sent the feedback too.

Re: Auto brightness offset slider keeps resetting

Muddi — Fri, 27 May 2022 00:58:19 GMT

Hey folks,

Thanks for sending feedback. Our team is looking into this issue, and I'll make sure to get back on this thread once I got more information to share.

Cheers,

Muddi

Re: Auto brightness offset slider keeps resetting

Mlabrador — Mon, 06 Jun 2022 19:17:22 GMT

Hey folks,

Chiming in. Does the behavior persists after updating to Google Home app 2.52 which rolled out a few weeks ago?

Best,

Nikki

Re: Auto brightness offset slider keeps resetting

Nezz — Mon, 06 Jun 2022 20:52:04 GMT

It's not fixed with 2.53. There are still only 3 brightness levels instead of 5.

Re: Auto brightness offset slider keeps resetting

Awff — Mon, 06 Jun 2022 21:36:08 GMT

My apps and ios are always up-to-date and the issue still is present even on the latest version

Re: Auto brightness offset slider keeps resetting

Muddi — Tue, 07 Jun 2022 23:33:17 GMT

Hey folks,

Thanks for the update. I understand this has been ongoing for quite some time, and I apologize for the inconvenience it has caused so far. At the moment, our team is still looking into this issue and I have no additional updates to share right now. I’ll continue checking in with the team and updating this thread as soon as I can.

Cheers,

Muddi

Re: Auto brightness offset slider keeps resetting

Muddi — Tue, 14 Jun 2022 23:57:37 GMT

Hey folks,

Our team is still looking into this issue. We just need a little help from you - please send a fresh feedback on the Google Home app. Make sure to replicate the issue first by adjusting the auto brightness offset slider, once you experience the issue - immediately send feedback using the keywords: "GHT3 Auto brightness offset slider keeps resetting." Visit this link for more steps.

Keep us posted.

Cheers,

Muddi