topic Re: Nest screen stuck in the grey startup with the G. Reboot does not work. in Speakers and Displays

Nest screen stuck in the grey startup with the G. Reboot does not work.

BeckyDartford — Fri, 11 Mar 2022 17:49:39 GMT

I have a 'G' on a grey screen on my nest hub that was working perfectly well before.
Tried resetting - cable in/out x10 times... The volume buttons held down at launch to wipe it... And still it doesn't work.

Can you help?

Hub display stuck at gray screen with cap G

VinnyB — Mon, 31 Jan 2022 01:24:24 GMT

Started today 1/30/22. Hub display stuck at G with no fix. Tried multiple resets with no change.... is there a fix yet? These posts are very old... is anyone working on this??

Re: Nest screen stuck in the grey startup with the G. Reboot does not work.

xmenice — Fri, 11 Mar 2022 18:28:15 GMT

I have the same problem.

Re: Nest screen stuck in the grey startup with the G. Reboot does not work.

Yoliebot — Fri, 11 Mar 2022 18:31:37 GMT

Same here

Re: Nest screen stuck in the grey startup with the G. Reboot does not work.

BeckyDartford — Fri, 11 Mar 2022 18:45:19 GMT

I've hunted high and low on this. John Lewis don't even sell this unit anymore - is it a classic Apple scenario where it goes kapoot after a few years of ownership?

Re: Nest screen stuck in the grey startup with the G. Reboot does not work.

Marbur — Fri, 11 Mar 2022 18:48:06 GMT

I’m having the same problem. Started today.

Re: Nest screen stuck in the grey startup with the G. Reboot does not work.

N8PSU — Fri, 11 Mar 2022 19:52:05 GMT

Same issue... have done factory reset and hard reset multiple times. I've gotten it to get past the gray screen but goes right back into updating screen and says network issue. Terrible cycle...

Re: Nest screen stuck in the grey startup with the G. Reboot does not work.

Brad7623 — Fri, 11 Mar 2022 20:40:17 GMT

I came home to mine doing the same. Tried factory reset, and reboots. Still on same screen.

Re: Nest screen stuck in the grey startup with the G. Reboot does not work.

Lynneac — Fri, 11 Mar 2022 23:30:56 GMT

I'm having the same problem, tried all evening to restore to factory settings, but it doesn't work.

Re: Hub display stuck at gray screen with cap G

SparklyMuffen — Sat, 27 Aug 2022 02:47:27 GMT

Same issue here. numerous posts about this & then locked because they don't respond...but still not fixed. Is this issue a sleeper program that causes this after years of working fine...so out of warranty?

Re: Nest screen stuck in the grey startup with the G. Reboot does not work.

SparklyMuffen — Sat, 27 Aug 2022 02:48:14 GMT

Same issue here. numerous posts about this & then locked because they don't respond...but still not fixed.

Is this issue a sleeper program that causes this after years of working fine...so out of warranty?

Re: Nest screen stuck in the grey startup with the G. Reboot does not work.

Brad7623 — Sat, 27 Aug 2022 02:54:21 GMT

Call technical support. Outside of warranty but still replaced mine.

Re: Nest screen stuck in the grey startup with the G. Reboot does not work.

Mlabrador — Sun, 28 Aug 2022 21:45:36 GMT

Hi folks,

Thanks for posting — let's sort this out.

@Brad7623, thanks for the help!

@SparklyMuffen, could you send us a 45-second video clip of the issue while resetting the device? Here's how to reset: https://goo.gle/3PXKzp8

Keep me posted.

Best,
Nikki

Re: Hub display stuck at gray screen with cap G

Mlabrador — Sun, 28 Aug 2022 21:49:42 GMT

Hi folks,

Thanks for posting and apologies for the late response.

@VinnyB, would like to check if you still need help with your device?

@SparklyMuffen, we saw your other post and responded there. We can continue our conversation on this thread.

Regards,

Nikki

Re: Nest screen stuck in the grey startup with the G. Reboot does not work.

Princesss — Thu, 01 Sep 2022 01:37:07 GMT

Hi everyone,

Chiming in-- have you seen the response posted above? Let us know if you still need assistance, otherwise we'll be locking the thread.

Best,

Princess

Re: Nest screen stuck in the grey startup with the G. Reboot does not work.

Princesss — Fri, 02 Sep 2022 02:10:08 GMT

Hi everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess