topic Re: Captions and subtitles not working on the nest home YouTube app in Speakers and Displays

Captions and subtitles not working on the nest home YouTube app

Jackschack — Mon, 01 Aug 2022 10:11:16 GMT

Had been working when I got it and just disappeared about 3 months ago

Re: Captions and subtitles not working on the nest home YouTube app

Muddi — Wed, 10 Aug 2022 07:55:55 GMT

Hey Jackschack,

Thanks for visiting the community.

My apologies for the late response here. I know how it feels when your Google Nest Hub is not working the way it should. A few questions: which specific Google Nest Hub do you have (1st gen, 2nd gen, or Hub Max)? Is it happening to all YouTube videos? Do you have the same issue when watching videos from the YouTube app?

Please make sure that captions are enabled to see subtitles on video. Follow the steps below to know-how:

Go to the bottom right of the video player.
To turn on Captions, click .
To turn off captions, click again.

Hope this helps.

Cheers,

Muddi

Re: Captions and subtitles not working on the nest home YouTube app

Muddi — Sun, 14 Aug 2022 09:34:08 GMT

Hey Jackschack,

Checking in to see if the troubleshooting steps shared help?

Cheers,

Muddi

Re: Captions and subtitles not working on the nest home YouTube app

Jackschack — Mon, 15 Aug 2022 07:14:24 GMT

I do not have that button in the player. Attached images

Re: Captions and subtitles not working on the nest home YouTube app

Muddi — Tue, 16 Aug 2022 12:01:03 GMT

Hey Jackschack,

Thanks for trying. To confirm, do you have the same issue when playing video on YouTube app on your phone?

Cheers,

Muddi

Re: Captions and subtitles not working on the nest home YouTube app

Princesss — Fri, 19 Aug 2022 23:13:11 GMT

Hey Jackschack,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Re: Captions and subtitles not working on the nest home YouTube app

Muddi — Sun, 21 Aug 2022 06:35:06 GMT

Hey Jackschack,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

Re: Captions and subtitles not working on the nest home YouTube app

Jackschack — Mon, 22 Aug 2022 02:04:47 GMT

No issues when playing on my phone or any other device I have

Re: Captions and subtitles not working on the nest home YouTube app

Muddi — Mon, 22 Aug 2022 10:46:44 GMT

Hey Jackschack,

Please try these commands: "Hey Google, turn on subtitles" or "Turn on captions."

Let me know how it goes.

Cheers,

Muddi

Re: Captions and subtitles not working on the nest home YouTube app

Jackschack — Mon, 22 Aug 2022 20:54:18 GMT

I tried it. It just says that the language is not available for this program

Re: Captions and subtitles not working on the nest home YouTube app

Azarco — Mon, 22 Aug 2022 22:18:59 GMT

Hey Jackschack,

Thanks for letting us know. What country are you located in? Also, what language is set on your Google Home and Google Assistant app? Have you tried resetting your Google Nest Hub?

Best,

Alex

Re: Captions and subtitles not working on the nest home YouTube app

Azarco — Thu, 25 Aug 2022 22:22:09 GMT

Hey Jackschack,

How's it going with your Nest Hub? Did resetting your device help?

Thanks,

Alex

Re: Captions and subtitles not working on the nest home YouTube app

Azarco — Sat, 27 Aug 2022 20:19:11 GMT

Hey Jackschack,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cheers,

Alex

Re: Captions and subtitles not working on the nest home YouTube app

Jackschack — Sat, 27 Aug 2022 20:58:11 GMT

Hi,

I just tried resetting the device and it's the same, YouTube does not have subtitles.

Device settings show country code as AU and language English (Australia)

Re: Captions and subtitles not working on the nest home YouTube app

Azarco — Sun, 28 Aug 2022 17:48:05 GMT

Hi Jackschack,

Thanks for checking. What's the cast firmware and software version of your Nest Hub? Here's how to check the information:

Open the Google Home app.
Tap and hold the device.
Select Settings > Device information.
Under Technical information, find Cast firmware: X.XXX.XXXXX. If the device is on Fuchsia, check for System firmware version: X.XXXXXXXX.X.XXXXXXX.

Best,

Alex

Re: Captions and subtitles not working on the nest home YouTube app

Jackschack — Mon, 29 Aug 2022 02:30:25 GMT

System firmware version: 6.20211109.1.3166240

Cast firmware: 1.60.305621

Re: Captions and subtitles not working on the nest home YouTube app

Muddi — Mon, 29 Aug 2022 07:06:03 GMT

Hi Jackschack,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Captions and subtitles not working on the nest home YouTube app

Muddi — Thu, 01 Sep 2022 08:05:34 GMT

Hey Jackschack,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

Cheers,

Muddi