topic Re: No new interface after bootloop issues months ago in Speakers and Displays

No new interface after bootloop issues months ago

Mr_Borssie — Thu, 25 Aug 2022 18:14:08 GMT

Hi all,

I'm currently using multiple Nest Hub displays, a 1st gen, a 2nd gen and Hub Max. A few months ago there where bootloop issues with my devices which happened to many people around the world.

My devices eventually recovered from that, though, I still don't have any of the new interfaces (with the app drawer) on either displays.

Any ideas if it is still in rollout fase? Or should I do something to get the new interface?

Versions

1st gen: Fuchsia version: 6.20211109.1.3166240 software version: 45.1.15.450549110 firmware version cast: 1.60.305621

2nd gen: software version 46.32.13.418036576 firmware version cast 1.56.290464

Nest hub max: Fuchsia version 6.20211109.1.3166243 software version: 45.1.15.450549110 firmware version cast: 1.60.311339

Please help me!

Thank you

Re: No new interface after bootloop issues months ago

Mr_Borssie — Sun, 28 Aug 2022 08:19:12 GMT

Anyone?? 😟

Re: No new interface after bootloop issues months ago

Princesss — Tue, 30 Aug 2022 01:03:45 GMT

Hi Mr_Borssie,

Thanks for reaching out.

I appreciate all the details you've shared. By any chance, have you tried to perform a complete reset to your devices? If not, let's go ahead and try that to see if this will make any changes. Lastly, could you please send a photo of the exact display so we can check further?

Looking forward to your response.

Best,

Princess

Re: No new interface after bootloop issues months ago

Mr_Borssie — Tue, 30 Aug 2022 02:20:22 GMT

Hi Princesss,

Thank you for your reply 🙂 Once I'm back at home today, I will perform a full reset and will report back!

Re: No new interface after bootloop issues months ago

Princesss — Tue, 30 Aug 2022 06:48:37 GMT

Hi Mr_Borssie,

Thanks! I'll keep this thread open and will wait for your update.

Best,

Princess

Re: No new interface after bootloop issues months ago

Mr_Borssie — Tue, 30 Aug 2022 21:36:35 GMT

Hi Princess! Unfortunately both displays didn't show the new interface after both were factory resetted.... I'm going to sleep, tomorrow morning I'll post photos about both displays to show the screens!

Re: No new interface after bootloop issues months ago

Princesss — Tue, 30 Aug 2022 22:20:31 GMT

Hi Mr_Borssie,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

Re: No new interface after bootloop issues months ago

Mr_Borssie — Wed, 31 Aug 2022 09:03:20 GMT

Hi Princesss,

I filled in the form you asked for. I also included a screenshot from my Hub Max which show clearly I don't have the new interface:

I couldn't upload more pictures, as the max upload size was reached

Re: No new interface after bootloop issues months ago

Azarco — Wed, 31 Aug 2022 21:39:26 GMT

Hey Mr_Borssie,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Kind regards,

Alex